Our strapline is that we are breathing new life into home insurance. But are we really? As a customer you can tell us whether we are truly delivering on our stated promise.

Please take a few minutes to tell us your thoughts and opinions about the service you are receiving from us. Full and frank feedback from our customers is a guaranteed way of helping us to improve our service to you.

Your response will be kept confidential.

1. Your name

Your name

2. Your postcode

Your postcode

3. If there is something about your circumstances that makes it difficult for you to obtain home insurance from other providers, can you say what it is?

If there is something about your circumstances that makes it difficult for you to obtain home insurance from other providers, can you say what it is?

4. In dealing with us how would you rate the following

	Excellent	Very Good	Good	Poor	Terrible	No opinion
Staff Helpfulness	*In dealing with us how would you rate the following Staff Helpfulness Excellent	Staff Helpfulness Very Good	Staff Helpfulness Good	Staff Helpfulness Poor	Staff Helpfulness Terrible	Staff Helpfulness No opinion
Staff Knowledge	Staff Knowledge Excellent	Staff Knowledge Very Good	Staff Knowledge Good	Staff Knowledge Poor	Staff Knowledge Terrible	Staff Knowledge No opinion
Speed of Service	Speed of Service Excellent	Speed of Service Very Good	Speed of Service Good	Speed of Service Poor	Speed of Service Terrible	Speed of Service No opinion
Quality of website	Quality of website Excellent	Quality of website Very Good	Quality of website Good	Quality of website Poor	Quality of website Terrible	Quality of website No opinion
Quality of Documentation	Quality of Documentation Excellent	Quality of Documentation Very Good	Quality of Documentation Good	Quality of Documentation Poor	Quality of Documentation Terrible	Quality of Documentation No opinion

5. How can we improve your experience with homeprotect?

How can we improve your experience with homeprotect?

6. Have we treated you well in all our dealings with you?

Have we treated you well in all our dealings with you? Yes

If no, please provide details

7. If you haven't already, please share any particularly good or bad experiences with us

If you haven't already, please share any particularly good or bad experiences with us

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