Newark Fire Customer Satisfaction

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1. Please rank the following services that are provided by the Fire Department from 1 to 4, (with 1 being most important and 4 being least important).

	1	2	3	4
Firefighting	*Please rank the following services that are provided by the Fire Department from 1 to 4, (with 1 being most important and 4 being least important). Firefighting 1	Firefighting 2	Firefighting 3	Firefighting 4
EMS	EMS 1	EMS 2	EMS 3	EMS 4
Prevention/Inspection	Prevention/Inspection 1	Prevention/Inspection 2	Prevention/Inspection 3	Prevention/Inspection 4
Haz-Mat/WMD(Weapons of Mass Destruction)	Haz-Mat/WMD(Weapons of Mass Destruction) 1	Haz-Mat/WMD(Weapons of Mass Destruction) 2	Haz-Mat/WMD(Weapons of Mass Destruction) 3	Haz-Mat/WMD(Weapons of Mass Destruction) 4

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2. Please rate the following items as they pertain to the Fire Department.

	Excellent	Good	Fair	Poor
Value of the department	*Please rate the following items as they pertain to the Fire Department. Value of the department Excellent	Value of the department Good	Value of the department Fair	Value of the department Poor
Response times to emergency calls	Response times to emergency calls Excellent	Response times to emergency calls Good	Response times to emergency calls Fair	Response times to emergency calls Poor
Appearance of members	Appearance of members Excellent	Appearance of members Good	Appearance of members Fair	Appearance of members Poor
Appearance of equipment	Appearance of equipment Excellent	Appearance of equipment Good	Appearance of equipment Fair	Appearance of equipment Poor
Appearance of facilities	Appearance of facilities Excellent	Appearance of facilities Good	Appearance of facilities Fair	Appearance of facilities Poor
Image and reputation	Image and reputation Excellent	Image and reputation Good	Image and reputation Fair	Image and reputation Poor
Overall rating	Overall rating Excellent	Overall rating Good	Overall rating Fair	Overall rating Poor

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3. Please rate how safe you feel from the following situations based upon the ability of the Fire Department to respond.

	Very Safe	Safe	Neither Safe nor Un-safe	Un-Safe
EMS incidents (Heart attacks, illness, etc)	*Please rate how safe you feel from the following situations based upon the ability of the Fire Department to respond. EMS incidents (Heart attacks, illness, etc) Very Safe	EMS incidents (Heart attacks, illness, etc) Safe	EMS incidents (Heart attacks, illness, etc) Neither Safe nor Un-safe	EMS incidents (Heart attacks, illness, etc) Un-Safe
House fires	House fires Very Safe	House fires Safe	House fires Neither Safe nor Un-safe	House fires Un-Safe
Business fires	Business fires Very Safe	Business fires Safe	Business fires Neither Safe nor Un-safe	Business fires Un-Safe
Apartment fires	Apartment fires Very Safe	Apartment fires Safe	Apartment fires Neither Safe nor Un-safe	Apartment fires Un-Safe
Commercial fires	Commercial fires Very Safe	Commercial fires Safe	Commercial fires Neither Safe nor Un-safe	Commercial fires Un-Safe
Auto accidents	Auto accidents Very Safe	Auto accidents Safe	Auto accidents Neither Safe nor Un-safe	Auto accidents Un-Safe
Natural disasters	Natural disasters Very Safe	Natural disasters Safe	Natural disasters Neither Safe nor Un-safe	Natural disasters Un-Safe
Haz-Mat incidents	Haz-Mat incidents Very Safe	Haz-Mat incidents Safe	Haz-Mat incidents Neither Safe nor Un-safe	Haz-Mat incidents Un-Safe
Terrorists incidents	Terrorists incidents Very Safe	Terrorists incidents Safe	Terrorists incidents Neither Safe nor Un-safe	Terrorists incidents Un-Safe

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4. How important do you feel it is for the department to:

	Essential	Very Important	Somewhat Important	Not at all Important
Maintain current levels of EMS response	*How important do you feel it is for the department to: Maintain current levels of EMS response Essential	Maintain current levels of EMS response Very Important	Maintain current levels of EMS response Somewhat Important	Maintain current levels of EMS response Not at all Important
Maintain current levels of fire response	Maintain current levels of fire response Essential	Maintain current levels of fire response Very Important	Maintain current levels of fire response Somewhat Important	Maintain current levels of fire response Not at all Important
Maintain a Hazardous Materials response team	Maintain a Hazardous Materials response team Essential	Maintain a Hazardous Materials response team Very Important	Maintain a Hazardous Materials response team Somewhat Important	Maintain a Hazardous Materials response team Not at all Important
Maintain a specialized response team (cave-ins,water rescue etc.)	Maintain a specialized response team (cave-ins,water rescue etc.) Essential	Maintain a specialized response team (cave-ins,water rescue etc.) Very Important	Maintain a specialized response team (cave-ins,water rescue etc.) Somewhat Important	Maintain a specialized response team (cave-ins,water rescue etc.) Not at all Important
Maintain the current level of staffing to safely protect the city and the firefighters	Maintain the current level of staffing to safely protect the city and the firefighters Essential	Maintain the current level of staffing to safely protect the city and the firefighters Very Important	Maintain the current level of staffing to safely protect the city and the firefighters Somewhat Important	Maintain the current level of staffing to safely protect the city and the firefighters Not at all Important
Provide adequate facilities to respond to emergencies and other departmental activities	Provide adequate facilities to respond to emergencies and other departmental activities Essential	Provide adequate facilities to respond to emergencies and other departmental activities Very Important	Provide adequate facilities to respond to emergencies and other departmental activities Somewhat Important	Provide adequate facilities to respond to emergencies and other departmental activities Not at all Important
Meet national response time standards	Meet national response time standards Essential	Meet national response time standards Very Important	Meet national response time standards Somewhat Important	Meet national response time standards Not at all Important

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5. Please rate your impression of department personnel.

	Excellent	Good	Fair	Poor
Courteous	*Please rate your impression of department personnel. Courteous Excellent	Courteous Good	Courteous Fair	Courteous Poor
Responsive	Responsive Excellent	Responsive Good	Responsive Fair	Responsive Poor
Knowledgeable	Knowledgeable Excellent	Knowledgeable Good	Knowledgeable Fair	Knowledgeable Poor
Overall Impression	Overall Impression Excellent	Overall Impression Good	Overall Impression Fair	Overall Impression Poor

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6. How do you rate the Division of Fire/EMS overall?

How do you rate the Division of Fire/EMS overall?   Excellent Good Fair Poor

7. Please let us know any additional comments or suggestions that you have in regards to departmental operations. (Optional)

Please let us know any additional comments or suggestions that you have in regards to departmental operations. (Optional)