Nashville International Airport Parking SurveyNashville International Airport Parking Survey

1. When you fly from Nashville International Airport, which of the following parking options do you prefer (select one)?

When you fly from Nashville International Airport, which of the following parking options do you prefer (select one)? Short Term

Long Term - A Lot

Long Term - B Lot (formerly Overflow Lot)

Economy

Valet Parking

N/A - I do not drive my car to the airport.

Other (Please describe.)

2. Please RANK the following factors that determine your parking preferences. (1st is most important and only one response for each column)

	1st	2nd	3rd	4th	5th	6th
Assistance staff (e.g. battery jump, tire inflation)	*Please RANK the following factors that determine your parking preferences. (1st is most important and only one response for each column) Assistance staff (e.g. battery jump, tire inflation) 1st	Assistance staff (e.g. battery jump, tire inflation) 2nd	Assistance staff (e.g. battery jump, tire inflation) 3rd	Assistance staff (e.g. battery jump, tire inflation) 4th	Assistance staff (e.g. battery jump, tire inflation) 5th	Assistance staff (e.g. battery jump, tire inflation) 6th
Safety/Security (e.g. police patrol, lighting, emergency phones, cameras)	Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 1st	Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 2nd	Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 3rd	Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 4th	Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 5th	Safety/Security (e.g. police patrol, lighting, emergency phones, cameras) 6th
Convenience (e.g. terminal proximity, pick-up on baggage level)	Convenience (e.g. terminal proximity, pick-up on baggage level) 1st	Convenience (e.g. terminal proximity, pick-up on baggage level) 2nd	Convenience (e.g. terminal proximity, pick-up on baggage level) 3rd	Convenience (e.g. terminal proximity, pick-up on baggage level) 4th	Convenience (e.g. terminal proximity, pick-up on baggage level) 5th	Convenience (e.g. terminal proximity, pick-up on baggage level) 6th
Traffic flow to parking lot	Traffic flow to parking lot 1st	Traffic flow to parking lot 2nd	Traffic flow to parking lot 3rd	Traffic flow to parking lot 4th	Traffic flow to parking lot 5th	Traffic flow to parking lot 6th
Shuttle service	Shuttle service 1st	Shuttle service 2nd	Shuttle service 3rd	Shuttle service 4th	Shuttle service 5th	Shuttle service 6th
Cost	Cost 1st	Cost 2nd	Cost 3rd	Cost 4th	Cost 5th	Cost 6th

If another factor is more important to you, please list it here:

3. If Long Term A is filled, at which location do you prefer to park?

If Long Term A is filled, at which location do you prefer to park? Economy

N/A - Not applicable

Short Term

Long Term B

Off-Site, non-airport parking

Valet

4. Overall, how satisfied are you with your customer experience for the parking lots at BNA (in terms of cost, convenience, safety, and shuttle services)?

	Unacceptable				Average				Excellent	N/A
Customer Experience	*Overall, how satisfied are you with your customer experience for the parking lots at BNA (in terms of cost, convenience, safety, and shuttle services)? Customer Experience Unacceptable	Customer Experience	Customer Experience	Customer Experience	Customer Experience Average	Customer Experience	Customer Experience	Customer Experience	Customer Experience Excellent	Customer Experience N/A

5. Overall, how would you rate the customer service levels at BNA parking lots?

	Unacceptable				Average				Excellent	N/A
Customer Service Level	*Overall, how would you rate the customer service levels at BNA parking lots? Customer Service Level Unacceptable	Customer Service Level	Customer Service Level	Customer Service Level	Customer Service Level Average	Customer Service Level	Customer Service Level	Customer Service Level	Customer Service Level Excellent	Customer Service Level N/A

6. Nashville International Airport has a Frequent Parker Program that saves time and money for repeat customers. Do you take advantage of this program?

Nashville International Airport has a Frequent Parker Program that saves time and money for repeat customers. Do you take advantage of this program? Yes

7. Please RATE your overall satisfaction with the BNA parking shuttles.

	Unacceptable				Average				Excellent	N/A
Shuttle Stop Shelters	*Please RATE your overall satisfaction with the BNA parking shuttles. Shuttle Stop Shelters Unacceptable	Shuttle Stop Shelters	Shuttle Stop Shelters	Shuttle Stop Shelters	Shuttle Stop Shelters Average	Shuttle Stop Shelters	Shuttle Stop Shelters	Shuttle Stop Shelters	Shuttle Stop Shelters Excellent	Shuttle Stop Shelters N/A
Waiting Time at Shelters	Waiting Time at Shelters Unacceptable	Waiting Time at Shelters	Waiting Time at Shelters	Waiting Time at Shelters	Waiting Time at Shelters Average	Waiting Time at Shelters	Waiting Time at Shelters	Waiting Time at Shelters	Waiting Time at Shelters Excellent	Waiting Time at Shelters N/A
Luggage Space on Shuttle	Luggage Space on Shuttle Unacceptable	Luggage Space on Shuttle	Luggage Space on Shuttle	Luggage Space on Shuttle	Luggage Space on Shuttle Average	Luggage Space on Shuttle	Luggage Space on Shuttle	Luggage Space on Shuttle	Luggage Space on Shuttle Excellent	Luggage Space on Shuttle N/A
Seating/Comfort of Shuttle	Seating/Comfort of Shuttle Unacceptable	Seating/Comfort of Shuttle	Seating/Comfort of Shuttle	Seating/Comfort of Shuttle	Seating/Comfort of Shuttle Average	Seating/Comfort of Shuttle	Seating/Comfort of Shuttle	Seating/Comfort of Shuttle	Seating/Comfort of Shuttle Excellent	Seating/Comfort of Shuttle N/A
Drivers	Drivers Unacceptable	Drivers	Drivers	Drivers	Drivers Average	Drivers	Drivers	Drivers	Drivers Excellent	Drivers N/A

8. Which of the following amenities would you be willing to pay extra fees for, if they were offered in the BNA parking lots? (Check all that apply)

Which of the following amenities would you be willing to pay extra fees for, if they were offered in the BNA parking lots? (Check all that apply) Managed drop-off service (attendant takes your car; you immediately board a shuttle)

Car Wash

Baggage Assistance

Auto Maintenance Services (e.g.,oil change)

Newspaper

Bottled Water

Coffee

Other (please specify)

9. The airport recently completed a roadway improvement project which revamped the road that circles the terminal and parking facilities, and made changes to the entrances and exits from the parking lots.

Would you say the project:

The airport recently completed a roadway improvement project which revamped the road that circles the terminal and parking facilities, and made changes to the entrances and exits from the parking lots. Would you say the project: Is a slight improvement

Really doesn't make much difference

Made getting around the airport and parking more difficult

No opinion

Is a big improvement

10. Please list any suggestions you have to improve your parking experience at BNA.

Please list any suggestions you have to improve your parking experience at BNA.

Nashville International Airport Parking Survey

1. Nashville International Airport Parking Survey