| a. The library's collection of books for adults | | | | | | |
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| b. The library's collection of books for children and teens | | | | | | |
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| c. The library's collection downloadable eBooks | | | | | | |
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| d. The library's collection of movies and music | | | | | | |
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| e. Library programs for children and teens | | | | | | |
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| f. Library programs for adults | | | | | | |
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| g. The library's website | | | | | | |
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| h. The library's online catalog | | | | | | |
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| i. The library's hours | | | | | | |
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| j. Number and location of library branches | | | | | | |
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| k. Condition of library facilities | | | | | | |
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| l. Courtesy and professionalism of library staff | | | | | | |
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