Exit this survey Mechanical Business Contractor Survey April 2011 1. Question Title * 1. Age Age Question Title * 2. Email Address (Will only be used when selecting a prize winner from survey respondents) Question Title * 3. How would you identify your role: Owner Supervisor Technician Other (please specify) Question Title * 4. Which of the following topics interest you? Current Events/Politics Technology Money/Finance Environment Home Improvement Entertainment Health &Fitness Hunting/Fishing Arts & Culture Food/Cooking Sports Other (please specify) Question Title * 5. New Technology Never Rarely Sometimes Often Always Do you try new technologies? Do you try new technologies? Never Do you try new technologies? Rarely Do you try new technologies? Sometimes Do you try new technologies? Often Do you try new technologies? Always Question Title * 6. How much time do you spend on the internet per day? None < 1 hour 1 - 2 hours 2 - 4 hours 4 - 6 hours 6 hours + Question Title * 7. Rate your frequency of usage of the following online tools: Never Rarely Sometimes Often Heavy User Email Email Never Email Rarely Email Sometimes Email Often Email Heavy User Facebook Facebook Never Facebook Rarely Facebook Sometimes Facebook Often Facebook Heavy User Twitter Twitter Never Twitter Rarely Twitter Sometimes Twitter Often Twitter Heavy User LinkedIn LinkedIn Never LinkedIn Rarely LinkedIn Sometimes LinkedIn Often LinkedIn Heavy User Forums Forums Never Forums Rarely Forums Sometimes Forums Often Forums Heavy User Blogs Blogs Never Blogs Rarely Blogs Sometimes Blogs Often Blogs Heavy User Online Newsletters Online Newsletters Never Online Newsletters Rarely Online Newsletters Sometimes Online Newsletters Often Online Newsletters Heavy User Other (please specify) Question Title * 8. Which operating system do you use? Mac Window Question Title * 9. What type of devices do you use? iPhone Android Blackberry Windows Phone Voice Only phone iPad Xoom iPod Touch None of the above Other (please specify) Question Title * 10. How often you read the following publications? Never Rarely Sometimes Often Always HPAC HPAC Never HPAC Rarely HPAC Sometimes HPAC Often HPAC Always HVACR HVACR Never HVACR Rarely HVACR Sometimes HVACR Often HVACR Always Plumbing and HVAC Plumbing and HVAC Never Plumbing and HVAC Rarely Plumbing and HVAC Sometimes Plumbing and HVAC Often Plumbing and HVAC Always Mechanical Business Mechanical Business Never Mechanical Business Rarely Mechanical Business Sometimes Mechanical Business Often Mechanical Business Always ASHRAE Journal ASHRAE Journal Never ASHRAE Journal Rarely ASHRAE Journal Sometimes ASHRAE Journal Often ASHRAE Journal Always Regional Trade Publications Regional Trade Publications Never Regional Trade Publications Rarely Regional Trade Publications Sometimes Regional Trade Publications Often Regional Trade Publications Always Distributor Catalogs Distributor Catalogs Never Distributor Catalogs Rarely Distributor Catalogs Sometimes Distributor Catalogs Often Distributor Catalogs Always Distributor Newsletter Distributor Newsletter Never Distributor Newsletter Rarely Distributor Newsletter Sometimes Distributor Newsletter Often Distributor Newsletter Always Manufacturer Catalogs Manufacturer Catalogs Never Manufacturer Catalogs Rarely Manufacturer Catalogs Sometimes Manufacturer Catalogs Often Manufacturer Catalogs Always Manufacturer Newsletters Manufacturer Newsletters Never Manufacturer Newsletters Rarely Manufacturer Newsletters Sometimes Manufacturer Newsletters Often Manufacturer Newsletters Always Have we missed HVAC publications you read? Let us know! Question Title * 11. If you service both commercial and residential, please enter the % of your business that each represents: Commercial Residential Question Title * 12. Number of thermostats installed annually: # Question Title * 13. How do you find out about new HVAC products? Trade Shows Online Research Trade Publications Distributor Counter Days/Open House Distributor Sales Agent Word of Mouth Brochures and Product Literature Manufacturer Sales Reps / Agents Other (please specify) Question Title * 14. What is your preferred means of support? Telephone Email Online Chat Online Forums Manual Manufacturer Website When researching a product When researching a product Telephone When researching a product Email When researching a product Online Chat When researching a product Online Forums When researching a product Manual When researching a product Manufacturer Website Pre installation Pre installation Telephone Pre installation Email Pre installation Online Chat Pre installation Online Forums Pre installation Manual Pre installation Manufacturer Website During installation During installation Telephone During installation Email During installation Online Chat During installation Online Forums During installation Manual During installation Manufacturer Website When fixing post installation issues When fixing post installation issues Telephone When fixing post installation issues Email When fixing post installation issues Online Chat When fixing post installation issues Online Forums When fixing post installation issues Manual When fixing post installation issues Manufacturer Website Ongoing General Inquiries Ongoing General Inquiries Telephone Ongoing General Inquiries Email Ongoing General Inquiries Online Chat Ongoing General Inquiries Online Forums Ongoing General Inquiries Manual Ongoing General Inquiries Manufacturer Website Question Title * 15. How often do you use the following sales tools when selling to RESIDENTIAL customers? Never Rarely Sometimes Often Always Product Demos Product Demos Never Product Demos Rarely Product Demos Sometimes Product Demos Often Product Demos Always One Page Product Sheets One Page Product Sheets Never One Page Product Sheets Rarely One Page Product Sheets Sometimes One Page Product Sheets Often One Page Product Sheets Always Case Study Case Study Never Case Study Rarely Case Study Sometimes Case Study Often Case Study Always Comprehensive Brochures Comprehensive Brochures Never Comprehensive Brochures Rarely Comprehensive Brochures Sometimes Comprehensive Brochures Often Comprehensive Brochures Always Question Title * 16. How often do you use the following sales tools when selling to COMMERCIAL customers? Never Rarely Sometimes Often Always Product Demos Product Demos Never Product Demos Rarely Product Demos Sometimes Product Demos Often Product Demos Always One Page Product Sheets One Page Product Sheets Never One Page Product Sheets Rarely One Page Product Sheets Sometimes One Page Product Sheets Often One Page Product Sheets Always Case Study Case Study Never Case Study Rarely Case Study Sometimes Case Study Often Case Study Always Comprehensive Brochures Comprehensive Brochures Never Comprehensive Brochures Rarely Comprehensive Brochures Sometimes Comprehensive Brochures Often Comprehensive Brochures Always Question Title * 17. Describe the ideal sales material to educate you (the contractor) about a new product... Question Title * 18. Describe the ideal sales material you would want to be able to provide your customer for a thermostat... Question Title * 19. On a scale of 1 - 5 (1 being least important, 5 being most important) rank the following factors in your customers buying decision of a thermostat: 1 2 3 4 5 Price Price 1 Price 2 Price 3 Price 4 Price 5 Warranty Warranty 1 Warranty 2 Warranty 3 Warranty 4 Warranty 5 Brand Brand 1 Brand 2 Brand 3 Brand 4 Brand 5 Features/Functionality Features/Functionality 1 Features/Functionality 2 Features/Functionality 3 Features/Functionality 4 Features/Functionality 5 Appearance Appearance 1 Appearance 2 Appearance 3 Appearance 4 Appearance 5 Question Title * 20. In your experience, in a household, who has the greatest influence over HVAC buying decisions for... Men Women HVAC Equipment HVAC Equipment Men HVAC Equipment Women Thermostats Thermostats Men Thermostats Women Annual Service Agreements Annual Service Agreements Men Annual Service Agreements Women Comment Question Title * 21. Customer Requests Never Rarely Sometimes Often Always How often do customers request specific HVAC brands? How often do customers request specific HVAC brands? Never How often do customers request specific HVAC brands? Rarely How often do customers request specific HVAC brands? Sometimes How often do customers request specific HVAC brands? Often How often do customers request specific HVAC brands? Always Question Title * 22. If a customer asked you for a specific product that you don’t usually install would you… Try to recommend another product Install what the customer requested Question Title * 23. On a scale of 1 - 5 (1 being least important, 5 being most important) how important is having a 4 wire install in your thermostat buying decision? 1 2 3 4 5 4 Wire Install 4 Wire Install 1 4 Wire Install 2 4 Wire Install 3 4 Wire Install 4 4 Wire Install 5 Question Title * 24. If a thermostat had a 5-Wire install (instead of a 4), would you: Not care Be less inclined to buy it Comment Question Title * 25. Which of the following online services from a manufacturer would you find most helpful? Upcoming customer service events, such as maintenance or filter changes, on a calendar List of thermostats you’ve installed Ability to view performance of customer thermostats Ability to send automatic service reminders to customers Ability to receive error codes from HVAC equipment Trouble shooting tips on how to fix HVAC equipment errors Ability to send special promotions to a customer's web portal Other (please specify) Question Title * 26. On a scale of 1-5 (1 being not important, 5 being very important): How important is being ‘green’ to… 1 2 3 4 5 You You 1 You 2 You 3 You 4 You 5 Your Customers Your Customers 1 Your Customers 2 Your Customers 3 Your Customers 4 Your Customers 5 Comment Question Title * 27. Rank the following in terms of importance in deciding which thermostat to sell (1 being the most important 6 being the least important): 1 2 3 4 5 6 Price Price 1 Price 2 Price 3 Price 4 Price 5 Price 6 Ease of Installation Ease of Installation 1 Ease of Installation 2 Ease of Installation 3 Ease of Installation 4 Ease of Installation 5 Ease of Installation 6 Ability to connect remotely Ability to connect remotely 1 Ability to connect remotely 2 Ability to connect remotely 3 Ability to connect remotely 4 Ability to connect remotely 5 Ability to connect remotely 6 Features and functionality Features and functionality 1 Features and functionality 2 Features and functionality 3 Features and functionality 4 Features and functionality 5 Features and functionality 6 Appearance Appearance 1 Appearance 2 Appearance 3 Appearance 4 Appearance 5 Appearance 6 Energy Savings Energy Savings 1 Energy Savings 2 Energy Savings 3 Energy Savings 4 Energy Savings 5 Energy Savings 6 Question Title * 28. Have you heard of the ecobee line of thermostats? Yes No Question Title * 29. If yes, what are 3 words you would use to describe ecobee? Done