Refcom Customer Satisfaction Survey

We are committed to monitoring the quality of the services we provide, as part of an ongoing improvement process we would appreciated your feedback on our performance. This survey should only take less than 2 minutes of your time.

1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable
What do you think of the service you have received from Refcom?	Please rate the following aspects of our work. What do you think of the service you have received from Refcom? Excellent	What do you think of the service you have received from Refcom? Good	What do you think of the service you have received from Refcom? Adequate	What do you think of the service you have received from Refcom? Poor	What do you think of the service you have received from Refcom? Unacceptable
Responding promptly to your enquiry?	Responding promptly to your enquiry? Excellent	Responding promptly to your enquiry? Good	Responding promptly to your enquiry? Adequate	Responding promptly to your enquiry? Poor	Responding promptly to your enquiry? Unacceptable
Keeping you informed of industry news?	Keeping you informed of industry news? Excellent	Keeping you informed of industry news? Good	Keeping you informed of industry news? Adequate	Keeping you informed of industry news? Poor	Keeping you informed of industry news? Unacceptable
The quality of information and advice provided?	The quality of information and advice provided? Excellent	The quality of information and advice provided? Good	The quality of information and advice provided? Adequate	The quality of information and advice provided? Poor	The quality of information and advice provided? Unacceptable
The helpfulness of staff?	The helpfulness of staff? Excellent	The helpfulness of staff? Good	The helpfulness of staff? Adequate	The helpfulness of staff? Poor	The helpfulness of staff? Unacceptable

2. What is your overall impression of Refcom's website?

	Excellent	Good	Adequate	Poor	Unacceptable
Professional	What is your overall impression of Refcom's website? Professional Excellent	Professional Good	Professional Adequate	Professional Poor	Professional Unacceptable
Informative	Informative Excellent	Informative Good	Informative Adequate	Informative Poor	Informative Unacceptable
Ability to find information	Ability to find information Excellent	Ability to find information Good	Ability to find information Adequate	Ability to find information Poor	Ability to find information Unacceptable
On-line application process	On-line application process Excellent	On-line application process Good	On-line application process Adequate	On-line application process Poor	On-line application process Unacceptable
Visually pleasing	Visually pleasing Excellent	Visually pleasing Good	Visually pleasing Adequate	Visually pleasing Poor	Visually pleasing Unacceptable

3. What is your overall impression of Refcom's E-Newsletter?

	Excellent	Good	Adequate	Poor	Unacceptable
Professional	What is your overall impression of Refcom's E-Newsletter? Professional Excellent	Professional Good	Professional Adequate	Professional Poor	Professional Unacceptable
Informative	Informative Excellent	Informative Good	Informative Adequate	Informative Poor	Informative Unacceptable
Visually pleasing	Visually pleasing Excellent	Visually pleasing Good	Visually pleasing Adequate	Visually pleasing Poor	Visually pleasing Unacceptable

4. Overall, how do you rate the quality of the services Refcom provides?

Overall, how do you rate the quality of the services Refcom provides? Excellent

Good

Adequate

Poor

Unacceptable

5. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Refcom Customer Satisfaction Survey

1. How are we doing?