KCADS Customer Satisfaction

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1. About You

About You   Name:
Address 1:
City/Town:
State/Province:
ZIP/Postal Code:
Country:
Email Address:
Phone Number:

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2. Have you had a chance to view the new Digital Channel 226?

Have you had a chance to view the new Digital Channel 226?   Yes No

If not, please give reasons.

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3. Are you familiar with the contests that were running on channel 226 for the past 6 months?

Are you familiar with the contests that were running on channel 226 for the past 6 months?   Yes No

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4. In your opinion, what is the most appealing/interesting section on channel 226?

In your opinion, what is the most appealing/interesting section on channel 226?   News Clips Local Weather Scrolling Messages Lottery Numbers Contests Advertising N/A

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5. In your opinion, what is the least appealing/interesting section on channel 226?

In your opinion, what is the least appealing/interesting section on channel 226?   News Clips Local Weather Scrolling Messages Lottery Numbers Contests Advertising N/A

6. As a KCADS customer is there anything that comes to mind that you would rather see on our new Digital Classifieds Channel 226?

As a KCADS customer is there anything that comes to mind that you would rather see on our new Digital Classifieds Channel 226?

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7. Have you considered running a Video Ad / Commercial for your services on Channel 226?

Have you considered running a Video Ad / Commercial for your services on Channel 226?   Yes No

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8. If not, what is your biggest reason for not doing so.

If not, what is your biggest reason for not doing so.   Too time consuming Too costly Not suitable for your business N/A

Other (please specify)

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9. How do you contact your KCADS representative most often?

How do you contact your KCADS representative most often?   Email Telephone

Other (please specify)

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10. Please tell us how much you agree or disagree with the following statements.

	Strongly Disagree	Disagree	Undecided	Agree	Strongly Agree
My KCADS representative is easily accessible.	*Please tell us how much you agree or disagree with the following statements. My KCADS representative is easily accessible. Strongly Disagree	My KCADS representative is easily accessible. Disagree	My KCADS representative is easily accessible. Undecided	My KCADS representative is easily accessible. Agree	My KCADS representative is easily accessible. Strongly Agree
My KCADS representative is always quick & efficient.	My KCADS representative is always quick & efficient. Strongly Disagree	My KCADS representative is always quick & efficient. Disagree	My KCADS representative is always quick & efficient. Undecided	My KCADS representative is always quick & efficient. Agree	My KCADS representative is always quick & efficient. Strongly Agree
My ads are always done on time.	My ads are always done on time. Strongly Disagree	My ads are always done on time. Disagree	My ads are always done on time. Undecided	My ads are always done on time. Agree	My ads are always done on time. Strongly Agree
My KCADS representative is always helpful.	My KCADS representative is always helpful. Strongly Disagree	My KCADS representative is always helpful. Disagree	My KCADS representative is always helpful. Undecided	My KCADS representative is always helpful. Agree	My KCADS representative is always helpful. Strongly Agree

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11. Overall Customer Satisfaction

	1	2	3	4	5	6	7	8	9	10
On a scale of 1 – 10 what is your overall customer service satisfaction.	*Overall Customer Satisfaction On a scale of 1 – 10 what is your overall customer service satisfaction. 1	On a scale of 1 – 10 what is your overall customer service satisfaction. 2	On a scale of 1 – 10 what is your overall customer service satisfaction. 3	On a scale of 1 – 10 what is your overall customer service satisfaction. 4	On a scale of 1 – 10 what is your overall customer service satisfaction. 5	On a scale of 1 – 10 what is your overall customer service satisfaction. 6	On a scale of 1 – 10 what is your overall customer service satisfaction. 7	On a scale of 1 – 10 what is your overall customer service satisfaction. 8	On a scale of 1 – 10 what is your overall customer service satisfaction. 9	On a scale of 1 – 10 what is your overall customer service satisfaction. 10

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12. Would you recommend KCADS to a friend?

Would you recommend KCADS to a friend?   Yes No

(please specify)

13. Other comments or suggestions:

Other comments or suggestions: