Satisfaction Survey - Webinar: Language Services and Patient Safety

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1. Please rate the overall quality of this webinar (Language Services and Patient Safety).

	5 - Excellent	4 - Good	3 - Average	2 - Poor	1 - Terrible
Overall presentation quality	*Please rate the overall quality of this webinar (Language Services and Patient Safety). Overall presentation quality 5 - Excellent	Overall presentation quality 4 - Good	Overall presentation quality 3 - Average	Overall presentation quality 2 - Poor	Overall presentation quality 1 - Terrible

2. Amy Wilson-Stronks provided practical suggestions that may benefit my organization.

Amy Wilson-Stronks provided practical suggestions that may benefit my organization.   Strongly Agree Agree Disagree Strongly Disagree

3. Matthew Krathwohl and David Libby provided practical suggestions that may benefit my organization.

Matthew Krathwohl and David Libby provided practical suggestions that may benefit my organization.   Strongly Agree Agree Disagree Strongly Disagree

4. Jonathan Levy of CyraCom provided practical suggestions that may benefit my organization.

Jonathan Levy of CyraCom provided practical suggestions that may benefit my organization.   Strongly Agree Agree Disagree Strongly Disagree

5. Do you currently provide language services?

Do you currently provide language services?   Yes No

6. If so, how do you currently provide language services?

If so, how do you currently provide language services?   Bilingual staff Telephonic interpretation Family members of patient On-site interpreters

Other (please specify)

7. Please rate how often physicians and staff in your organization follow guidelines in consistently using language services from trained interpreters or staff.

	1 - Almost never	2 - Rarely	3 - Sometimes	4 - Often	5 - Almost always
Please choose	*Please rate how often physicians and staff in your organization follow guidelines in consistently using language services from trained interpreters or staff. Please choose 1 - Almost never	Please choose 2 - Rarely	Please choose 3 - Sometimes	Please choose 4 - Often	Please choose 5 - Almost always

8. How do you think engagement of physicians and staff can be improved?

How do you think engagement of physicians and staff can be improved?   Feedback by peers / other staff Creating awareness about liability / malpractice risk Improving reporting through medical records (compare language preference at admission to use of interpreters) Strong emphasis by leadership

Other (please specify)

9. Do you have a specific question regarding the content of this webinar that you would like one of the speakers to address? If so, please submit your question here and we will respond.

Please indicate below who you would like to answer the question. Multiple selections are possible.

Do you have a specific question regarding the content of this webinar that you would like one of the speakers to address? If so, please submit your question here and we will respond. Please indicate below who you would like to answer the question. Multiple selections are possible.   Amy Wilson-Stronks Matthew Krathwohl / David Libby Jonathan Levy

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10. Contact Information

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