Pegasystems is conducting research on the subject of customer experience management. We are reaching out to senior marketing and customer service executives to get your insights on the importance of designing and managing superior customer experiences. We have a short series of questions regarding the importance of customer experiences for your brand, the organizational challenges with delivering a cohesive experience and the operational practices for planning and facilitating positive customer experiences.
The following survey should take no longer than 5-10 minutes. In return for your time, we will share with you the research report and key findings, including insights from your peers. We will not share your contact details with anyone outside of this study.