Customer Satisfaction & Incentive Survey
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1. Do you utilize a customer satisfaction survey at your funeral business?

Do you utilize a customer satisfaction survey at your funeral business? Yes

No

2. Do you actively use those results on a regular basis for performance improvement and assessment?

Do you actively use those results on a regular basis for performance improvement and assessment? Yes

No

3. Do you utilize your surveys as part of an incentive based program with your staff?

Do you utilize your surveys as part of an incentive based program with your staff? Yes

No

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