Customer Satisfaction Survey

We're committed to monitoring the quality of the services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Communicating clearly and effectively	*Please rate the following aspects of our work. Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed during your service	Keeping you informed during your service Excellent	Keeping you informed during your service Good	Keeping you informed during your service Adequate	Keeping you informed during your service Poor	Keeping you informed during your service Unacceptable	Keeping you informed during your service N/A
Our level of empathy for your situation	Our level of empathy for your situation Excellent	Our level of empathy for your situation Good	Our level of empathy for your situation Adequate	Our level of empathy for your situation Poor	Our level of empathy for your situation Unacceptable	Our level of empathy for your situation N/A
Our level of professionalism	Our level of professionalism Excellent	Our level of professionalism Good	Our level of professionalism Adequate	Our level of professionalism Poor	Our level of professionalism Unacceptable	Our level of professionalism N/A
Timeliness of our response	Timeliness of our response Excellent	Timeliness of our response Good	Timeliness of our response Adequate	Timeliness of our response Poor	Timeliness of our response Unacceptable	Timeliness of our response N/A

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2. Overall, how do you rate the quality of services we provide?

Overall, how do you rate the quality of services we provide? Excellent

Good

Adequate

Poor

Unacceptable

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3. What level of confidence do you have in our ability to protect you and your family?

What level of confidence do you have in our ability to protect you and your family? Complete

A lot

Some

Little

None

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4. What is your level of confidence in our departments ability to prevent emergencies within our community?

What is your level of confidence in our departments ability to prevent emergencies within our community? I feel that most emergencies are preventable; however, I do not feel the fire department does enough towards prevention

I feel that most emergencies are preventable and your department works hard to prevent them from happening

I do not see any obvious signs your department does anything to prevent emergencies from happening

I feel like your department works to prevent emergencies; however, most emergencies are unavoidable.

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5. Based on our performance and your perception, how do you feel our department compares to other fire departments you have had interaction with?

Based on our performance and your perception, how do you feel our department compares to other fire departments you have had interaction with? About the same

Not as professional or knowledgable

Much more professional and knowledgable

Not really sure

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6. What services did you receive?

What services did you receive? Fire Department and Emergency Medical Services

Fire Department Only

Emergency Medical Services Only

Administrative Services

7. Please provide questions or comments that you feel will help us improve our department.

Please provide questions or comments that you feel will help us improve our department.

*
8. Please provide your State, Zip Code and Country for tracking purposes.

Please provide your State, Zip Code and Country for tracking purposes. City/Town:
State:
ZIP:

Customer Satisfaction Survey
Cancel this survey >>

How Are We Doing?

1. Please rate the following aspects of our work.

*
2. Overall, how do you rate the quality of services we provide?

*
3. What level of confidence do you have in our ability to protect you and your family?

*
4. What is your level of confidence in our departments ability to prevent emergencies within our community?

*
5. Based on our performance and your perception, how do you feel our department compares to other fire departments you have had interaction with?

*
6. What services did you receive?

7. Please provide questions or comments that you feel will help us improve our department.

*
8. Please provide your State, Zip Code and Country for tracking purposes.

Customer Satisfaction SurveyCancel this survey >>

How Are We Doing?

1. Please rate the following aspects of our work.

*2. Overall, how do you rate the quality of services we provide?

*3. What level of confidence do you have in our ability to protect you and your family?

*4. What is your level of confidence in our departments ability to prevent emergencies within our community?

*5. Based on our performance and your perception, how do you feel our department compares to other fire departments you have had interaction with?

*6. What services did you receive?

7. Please provide questions or comments that you feel will help us improve our department.

*8. Please provide your State, Zip Code and Country for tracking purposes.

Customer Satisfaction Survey
Cancel this survey >>

*
2. Overall, how do you rate the quality of services we provide?

*
3. What level of confidence do you have in our ability to protect you and your family?

*
4. What is your level of confidence in our departments ability to prevent emergencies within our community?

*
5. Based on our performance and your perception, how do you feel our department compares to other fire departments you have had interaction with?

*
6. What services did you receive?

*
8. Please provide your State, Zip Code and Country for tracking purposes.