Customer Support Satisfaction Survey
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1. Cobham Avionics, Integrated Systems Customer Support Satisfaction Survey

As part of our ongoing improvement process, we are committed to monitoring the quality of the products and services we provide. We would appreciate your feedback on our performance.

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1. Please rate your customer support experience with Cobham Avionics, Integrated Systems (S-TEC/Chelton Flight Systems) in regards to the following:

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Rate the Technical Information Received (documents, verbal or written instructions etc.)	*Please rate your customer support experience with Cobham Avionics, Integrated Systems (S-TEC/Chelton Flight Systems) in regards to the following: Rate the Technical Information Received (documents, verbal or written instructions etc.) Excellent	Rate the Technical Information Received (documents, verbal or written instructions etc.) Good	Rate the Technical Information Received (documents, verbal or written instructions etc.) Adequate	Rate the Technical Information Received (documents, verbal or written instructions etc.) Poor	Rate the Technical Information Received (documents, verbal or written instructions etc.) Unacceptable	Rate the Technical Information Received (documents, verbal or written instructions etc.) N/A
Rate the Staff Communication Received (demeanor, helpfulness, etc.)	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Excellent	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Good	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Adequate	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Poor	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Unacceptable	Rate the Staff Communication Received (demeanor, helpfulness, etc.) N/A
Rate the RMA Process (timeliness, ease, etc.)	Rate the RMA Process (timeliness, ease, etc.) Excellent	Rate the RMA Process (timeliness, ease, etc.) Good	Rate the RMA Process (timeliness, ease, etc.) Adequate	Rate the RMA Process (timeliness, ease, etc.) Poor	Rate the RMA Process (timeliness, ease, etc.) Unacceptable	Rate the RMA Process (timeliness, ease, etc.) N/A
Rate the Unit Received	Rate the Unit Received Excellent	Rate the Unit Received Good	Rate the Unit Received Adequate	Rate the Unit Received Poor	Rate the Unit Received Unacceptable	Rate the Unit Received N/A
Rate the Overall Experience	Rate the Overall Experience Excellent	Rate the Overall Experience Good	Rate the Overall Experience Adequate	Rate the Overall Experience Poor	Rate the Overall Experience Unacceptable	Rate the Overall Experience N/A

How can we improve?

2. If you would like to be contacted, please provide your name and email address or phone number.

If you would like to be contacted, please provide your name and email address or phone number.

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