Customer Satisfaction Survey

Thinking about your most recent contact or interaction with the City of Baytown...

 
This survey has been designed to measure how satisfied residents and others doing business with the City of Baytown are with the manner in which City of Baytown services are provided. Please complete this survey based on your most recent contact or interaction with the City. Questions marked with an asterisk (*) are required for submission.
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1. Date of contact or interaction:
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2. What type of contact or interaction did you have?
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3. What was the reason for this contact or interaction
4. Name of employee(s) who assisted you (if known):
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5. How satisfied were you with:
Completely SatisfiedVery SatisfiedSatisfiedSomewhat SatisfiedNot Satisfied
Employee courtesy
Employee knowledge
Employee response time
Overall service
6. If you had an appointment, did the City employee arrive during the scheduled time?
7. Did the City employee display a professional manner?
8. Were your questions/issues addressed in a timely manner?
9. Would you like to be contacted to further discuss your visit?
10. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
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11. Are you a...?
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