Chat Reference Survey

This survey will ask you about your recent experience using the Odum Library's chat reference service. There are ?? questions in total. Your feedback is greatly appreciated!

*
1. As a result of using the chat reference service today, to what extent do you feel you found the information you were looking for?

As a result of using the chat reference service today, to what extent do you feel you found the information you were looking for? I found all of the information I was looking for.

I found most of the information I was looking for.

I found some of the information I was looking for.

I found none of the information I was looking for.

*
2. To what extent do you feel the librarian seemed willing to help you with your question?

To what extent do you feel the librarian seemed willing to help you with your question? The librarian seemed very willing to help me.

The librarian seemed willing to help me.

The librarian seemed willing to help me to some extent, but not very much.

The librarian would not help me at all.

3. To what extend do you feel the librarian understood your question?

To what extend do you feel the librarian understood your question? The librarian absolutely understood my question. He or she knew exactly what I was looking for.

The librarian seemed to have a reasonable grasp of my question, and what I was looking for.

The librarian showed some limited understanding of my question.

The librarian did not seem to understand my question at all.

*
4. How long did it take for the librarian to respond to your initial message?

How long did it take for the librarian to respond to your initial message? The librarian responded in less than a minute

The librarian responded in less than two minutes

It took more than two minutes for the librarian to respond.

No one responded to my question.

*
5. How many times do you think you have used the Odum Library chat reference service?

How many times do you think you have used the Odum Library chat reference service? Once - this was my first experience of using this service.

2 to 5 times.

5 to 10 times.

10 times or more.

6. How did you become aware of Odum Library's chat reference service?

How did you become aware of Odum Library's chat reference service? I clicked the blue "Live Chat" button on the Odum Library homepage.

I clicked "Live Chat" in the Main Menu (left red margin) on the Odum Library homepage.

I learned about Live Chat from a librarian embedded in an online course that I am presently taking or have taken in the past.

I learned about Live Chat during a library instruction session.

My professor told me about Live Chat.

A friend or colleague recommended Live Chat.

Other (please specify)

7. How would you best describe your affiliation with Valdosta State University?

How would you best describe your affiliation with Valdosta State University? I am an undergraduate student at Valdosta State University.

I am a graduate student at Valdosta State University.

I am a faculty member at Valdosta State University.

I am a staff member at Valdosta State University.

I am an alum of Valdosta State University.

I use the Odum Library for research purposes, but I am not a student or employee of Valdosta State University.

Other (please specify)

8. If you are a student or faculty of Valdosta member State University, please select the status that best applies.

If you are a student or faculty of Valdosta member State University, please select the status that best applies. Distance Student or Faculty - I primarily attend or teach classes off campus.

On campus Student or Faculty - I attend or teach classes on campus (select this if you attend or teach a mix of online and face-to-face classes).

Not applicable - I do not attend or teach classes at Valdosta State University.

Other (please specify)

Chat Reference SurveyExit this survey