CTTC instructor Survey

1. What test did your students take?

What test did your students take? National Health Pre-Test

National Health Science Assessment

Marketing Manager Trainee

Early Care and Education

National Law, Public Safety, Security & Corrections Core

Other (please specify)

2. Do your students participate in a student organization?

Do your students participate in a student organization? Yes

3. Did your students complete a portfolio as part of their classroom and/or student organization participation?

Did your students complete a portfolio as part of their classroom and/or student organization participation? Yes

4. To what extent have you used the following resources:

	Didn’t know about it	None	Some	Extensively
Website information	*To what extent have you used the following resources: Website information Didn’t know about it	Website information None	Website information Some	Website information Extensively
Quick Reference Document	Quick Reference Document Didn’t know about it	Quick Reference Document None	Quick Reference Document Some	Quick Reference Document Extensively
User’s Manual	User’s Manual Didn’t know about it	User’s Manual None	User’s Manual Some	User’s Manual Extensively
Enterprise Manager (reporting & certificates)	Enterprise Manager (reporting & certificates) Didn’t know about it	Enterprise Manager (reporting & certificates) None	Enterprise Manager (reporting & certificates) Some	Enterprise Manager (reporting & certificates) Extensively
Instructional Supplements	Instructional Supplements Didn’t know about it	Instructional Supplements None	Instructional Supplements Some	Instructional Supplements Extensively
Sample Questions and/or Practice Test	Sample Questions and/or Practice Test Didn’t know about it	Sample Questions and/or Practice Test None	Sample Questions and/or Practice Test Some	Sample Questions and/or Practice Test Extensively

5. Please rate the quality of your experiences with the following:

	Excellent	Good	Fair	Poor	N/A
Website Information	*Please rate the quality of your experiences with the following: Website Information Excellent	Website Information Good	Website Information Fair	Website Information Poor	Website Information N/A
Ordering Assessments	Ordering Assessments Excellent	Ordering Assessments Good	Ordering Assessments Fair	Ordering Assessments Poor	Ordering Assessments N/A
Online Test Registration	Online Test Registration Excellent	Online Test Registration Good	Online Test Registration Fair	Online Test Registration Poor	Online Test Registration N/A
Obtaining Information by Phone	Obtaining Information by Phone Excellent	Obtaining Information by Phone Good	Obtaining Information by Phone Fair	Obtaining Information by Phone Poor	Obtaining Information by Phone N/A
Obtaining information by Email	Obtaining information by Email Excellent	Obtaining information by Email Good	Obtaining information by Email Fair	Obtaining information by Email Poor	Obtaining information by Email N/A
Obtaining Testing Data and Reports	Obtaining Testing Data and Reports Excellent	Obtaining Testing Data and Reports Good	Obtaining Testing Data and Reports Fair	Obtaining Testing Data and Reports Poor	Obtaining Testing Data and Reports N/A
Printing Certificates	Printing Certificates Excellent	Printing Certificates Good	Printing Certificates Fair	Printing Certificates Poor	Printing Certificates N/A

6. Please indicate how much you agree with the following statements:

	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree
The Testing Center staff is friendly	*Please indicate how much you agree with the following statements: The Testing Center staff is friendly Strongly Agree	The Testing Center staff is friendly Agree	The Testing Center staff is friendly Neither Agree or Disagree	The Testing Center staff is friendly Disagree	The Testing Center staff is friendly Strongly Disagree
The Testing Center staff is professional	The Testing Center staff is professional Strongly Agree	The Testing Center staff is professional Agree	The Testing Center staff is professional Neither Agree or Disagree	The Testing Center staff is professional Disagree	The Testing Center staff is professional Strongly Disagree
The Testing Center staff is knowledgeable and helpful	The Testing Center staff is knowledgeable and helpful Strongly Agree	The Testing Center staff is knowledgeable and helpful Agree	The Testing Center staff is knowledgeable and helpful Neither Agree or Disagree	The Testing Center staff is knowledgeable and helpful Disagree	The Testing Center staff is knowledgeable and helpful Strongly Disagree
Overall, I am satisfied with the services I received	Overall, I am satisfied with the services I received Strongly Agree	Overall, I am satisfied with the services I received Agree	Overall, I am satisfied with the services I received Neither Agree or Disagree	Overall, I am satisfied with the services I received Disagree	Overall, I am satisfied with the services I received Strongly Disagree

7. Please explain any unsatisfactory experiences you have had with our services and tell us how we can improve them:

Please explain any unsatisfactory experiences you have had with our services and tell us how we can improve them: