Capritta Appliance

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Capritta Appliance Customer Satisfaction Survey

1.

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1. What Is Your First Name?, What is Your Last Name? What CIty Do You Live In?,

What Is Your First Name?, What is Your Last Name? What CIty Do You Live In?,

2. Are You a New Customer To Capritta Appliance

	Yes, This Is My first Time Using Capritta Appliance	No, I am A Repeat Customer
Please Answer the Following	*Are You a New Customer To Capritta Appliance Please Answer the Following Yes, This Is My first Time Using Capritta Appliance	Please Answer the Following No, I am A Repeat Customer

If Yes, How Did You Hear About Us?

3. Who Was Your Dispatcher?

	Wanda	Christina	Deana
Name	*Who Was Your Dispatcher? Name Wanda	Name Christina	Name Deana

4. How Satisfied Were You With The Promptness Of Answering The Phone And The Scheduling Of Your Service Call?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Satisfaction	*How Satisfied Were You With The Promptness Of Answering The Phone And The Scheduling Of Your Service Call? Satisfaction Very Satisfied	Satisfaction Somewhat Satisfied	Satisfaction Neutral	Satisfaction Somewhat Dissatisfied	Satisfaction Very Dissatisfied

5. Who Was The Technician That Came To Your Home?

	Joe F	Joe O	Dan S	Bill H	Mark N	Jeff
Name	*Who Was The Technician That Came To Your Home? Name Joe F	Name Joe O	Name Dan S	Name Bill H	Name Mark N	Name Jeff

6. How Satisfied Are You With Their Knowledge And Their Professional Courtesy?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Satisfaction	*How Satisfied Are You With Their Knowledge And Their Professional Courtesy? Satisfaction Very Satisfied	Satisfaction Somewhat Satisfied	Satisfaction Neutral	Satisfaction Somewhat Dissatisfied	Satisfaction Very Dissatisfied

7. How Satisfied Are You With How The Technician Resolved Your Most Recent Service Call?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Satisfaction	*How Satisfied Are You With How The Technician Resolved Your Most Recent Service Call? Satisfaction Very Satisfied	Satisfaction Somewhat Satisfied	Satisfaction Neutral	Satisfaction Somewhat Dissatisfied	Satisfaction Very Dissatisfied

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8. How Many Trips Did It Take To Complete Your Service Call?

How Many Trips Did It Take To Complete Your Service Call?

9. How Likely Is It That You Would Recommend Us To A Friend / Neighbor?

	Very Likely	Somewhat Likely	Neutral	Somewhat Unlikely	Very Unlikely
Likeliness	*How Likely Is It That You Would Recommend Us To A Friend / Neighbor? Likeliness Very Likely	Likeliness Somewhat Likely	Likeliness Neutral	Likeliness Somewhat Unlikely	Likeliness Very Unlikely

10. How Would You Rate Your Overall Satisfaction?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat dissatisfied	Very Dissatisfied
Satisfaction	*How Would You Rate Your Overall Satisfaction? Satisfaction Very Satisfied	Satisfaction Somewhat Satisfied	Satisfaction Neutral	Satisfaction Somewhat dissatisfied	Satisfaction Very Dissatisfied

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11. How Did You Feel About The Price Of Your Repair?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat dissatisfied	Very Dissatisfied
Satisfaction	*How Did You Feel About The Price Of Your Repair? Satisfaction Very Satisfied	Satisfaction Somewhat Satisfied	Satisfaction Neutral	Satisfaction Somewhat dissatisfied	Satisfaction Very Dissatisfied

12. Is There Anything That We Can Do To Improve Or Make Your Experience Better?

Is There Anything That We Can Do To Improve Or Make Your Experience Better?

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