We are committed to the quality of the customer and analytical services you received from Caltest. As part of an ongoing improvement process, we would greatly appreciate your feedback on our performance. (All submissions are anonymous.)

Please select your primary contact (Project Manager)

Please select your primary contact (Project Manager) Todd Albertson

Sonya Allahyari

Patrick Barnard

Mike Hamilton

Danielle Regan

Please rate your Project Manager as it pertains to these issues

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Responding to your calls or emails in a timely manner	*Please rate your Project Manager as it pertains to these issues Responding to your calls or emails in a timely manner Excellent	Responding to your calls or emails in a timely manner Good	Responding to your calls or emails in a timely manner Adequate	Responding to your calls or emails in a timely manner Poor	Responding to your calls or emails in a timely manner Unacceptable	Responding to your calls or emails in a timely manner N/A
Responding promptly to corrections or problems	Responding promptly to corrections or problems Excellent	Responding promptly to corrections or problems Good	Responding promptly to corrections or problems Adequate	Responding promptly to corrections or problems Poor	Responding promptly to corrections or problems Unacceptable	Responding promptly to corrections or problems N/A
Understanding your analytical requests	Understanding your analytical requests Excellent	Understanding your analytical requests Good	Understanding your analytical requests Adequate	Understanding your analytical requests Poor	Understanding your analytical requests Unacceptable	Understanding your analytical requests N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed on late reports	Keeping you informed on late reports Excellent	Keeping you informed on late reports Good	Keeping you informed on late reports Adequate	Keeping you informed on late reports Poor	Keeping you informed on late reports Unacceptable	Keeping you informed on late reports N/A
Meeting overall project objectives	Meeting overall project objectives Excellent	Meeting overall project objectives Good	Meeting overall project objectives Adequate	Meeting overall project objectives Poor	Meeting overall project objectives Unacceptable	Meeting overall project objectives N/A

What level of confidence do you have in us to deliver the data that you require?

What level of confidence do you have in us to deliver the data that you require? Complete

A lot

Some

Little

None

Overall, is our performance ...

Overall, is our performance ... Good

Improving

Staying at about the same level?

Getting worse

Getting much worse

Unacceptable

Based on our performance, how likely is it that you will continue to use us in the future?

Based on our performance, how likely is it that you will continue to use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

How would you rate the laboratory Turn Around Time?

How would you rate the laboratory Turn Around Time? Excellent

Good

Adequate

Poor

Unacceptable

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below. Please include your name and phone number if you would like Caltest management to contact you regarding our services.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below. Please include your name and phone number if you would like Caltest management to contact you regarding our services.