How Important is Customer Service
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1. Default Section
1
. How important is good customer service to you?
Very Important
Somewhat Important
Neutral
Not that Important
Not important at all
Rank by importance
*
How important is good customer service to you? Rank by importance Very Important
Rank by importance Somewhat Important
Rank by importance Neutral
Rank by importance Not that Important
Rank by importance Not important at all
*
2
. What do you think qualifies as "good" customer service? Choose all that apply.
What do you think qualifies as "good" customer service? Choose all that apply.
Eye contact
A friendly tone
Has answers to all your questions
Consideration of your needs
Going above and beyond
Prices
Other (please specify)
3
. Have you ever left a business because of the customer service (or lack thereof)?
Have you ever left a business because of the customer service (or lack thereof)?
Yes
No
4
. If one business had better customer service, but higher prices than the competition, would you still patron the business with the better customer service?
If one business had better customer service, but higher prices than the competition, would you still patron the business with the better customer service?
Yes
No
If no, please explain
5
. If a business provides bad customer service, how likely are you to tell others?
If a business provides bad customer service, how likely are you to tell others?
Very likely
Somewhat likely
Neutral
Not that likely
Not at all likely
6
. If a business provides great customer service, how likely are you to tell others?
If a business provides great customer service, how likely are you to tell others?
Very likely
Somewhat likely
Neutral
Not that likely
Not at all likely
7
. Do you believe the customer is always right?
Do you believe the customer is always right?
Yes
No
Please explain
8
. Do you believe that a company's representative has the right to respond in kind to the customer's attitude?
Do you believe that a company's representative has the right to respond in kind to the customer's attitude?
Yes
No
Why or Why Not?
9
. What is the best customer service story you've experienced?
What is the best customer service story you've experienced?
10
. What is the worst customer service experience you can recall?
What is the worst customer service experience you can recall?
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