Copy of customer survey

1. IHI Home Inspections - Performance Review

Thank You for taking a few moments to help us improve our service.
I can't make my business and service any better without your opinion and feedback! I read every survey
that’s returned and act upon it. Please let me know how we did and how I can improve our service in the future. The whole survey should take less than 8 or 9 minutes, depending on how quick you can click the mouse. But we want your true opinion.

David Lelak
Owner, IHI Home Inspections
404-788-2581

Please give at least one response per question.

1. For taking the time to fill out our survey we will be entering your name in the hat, but in order to do that we need a name and a way to get in touch with you if you're the winner. Please provide your name and a valid email address

For taking the time to fill out our survey we will be entering your name in the hat, but in order to do that we need a name and a way to get in touch with you if you're the winner. Please provide your name and a valid email address Name:
City/Town:
Email Address:

2. How would you rank your Inspector on the following items:

	Excellent (You're the man!)	Good (Next Time It'll Be A Toss-Up Between You & Everyone Else In The Phone Book!)	Needs Improvement (Umm...Don't Call Me Because I Won't Call You!)
Inspector was courtesy to me and all parties involved.	*How would you rank your Inspector on the following items: Inspector was courtesy to me and all parties involved. Excellent (You're the man!)	Inspector was courtesy to me and all parties involved. Good (Next Time It'll Be A Toss-Up Between You & Everyone Else In The Phone Book!)	Inspector was courtesy to me and all parties involved. Needs Improvement (Umm...Don't Call Me Because I Won't Call You!)
Inspector seemed knowledgeable.	Inspector seemed knowledgeable. Excellent (You're the man!)	Inspector seemed knowledgeable. Good (Next Time It'll Be A Toss-Up Between You & Everyone Else In The Phone Book!)	Inspector seemed knowledgeable. Needs Improvement (Umm...Don't Call Me Because I Won't Call You!)
Did the Inspector seem to do a thorough job?	Did the Inspector seem to do a thorough job? Excellent (You're the man!)	Did the Inspector seem to do a thorough job? Good (Next Time It'll Be A Toss-Up Between You & Everyone Else In The Phone Book!)	Did the Inspector seem to do a thorough job? Needs Improvement (Umm...Don't Call Me Because I Won't Call You!)
Inspector dressed professionally.	Inspector dressed professionally. Excellent (You're the man!)	Inspector dressed professionally. Good (Next Time It'll Be A Toss-Up Between You & Everyone Else In The Phone Book!)	Inspector dressed professionally. Needs Improvement (Umm...Don't Call Me Because I Won't Call You!)
Inspector answered my questions to my satisfaction.	Inspector answered my questions to my satisfaction. Excellent (You're the man!)	Inspector answered my questions to my satisfaction. Good (Next Time It'll Be A Toss-Up Between You & Everyone Else In The Phone Book!)	Inspector answered my questions to my satisfaction. Needs Improvement (Umm...Don't Call Me Because I Won't Call You!)
Inspector was on time.	Inspector was on time. Excellent (You're the man!)	Inspector was on time. Good (Next Time It'll Be A Toss-Up Between You & Everyone Else In The Phone Book!)	Inspector was on time. Needs Improvement (Umm...Don't Call Me Because I Won't Call You!)
Likelihood of referring us to friends and family.	Likelihood of referring us to friends and family. Excellent (You're the man!)	Likelihood of referring us to friends and family. Good (Next Time It'll Be A Toss-Up Between You & Everyone Else In The Phone Book!)	Likelihood of referring us to friends and family. Needs Improvement (Umm...Don't Call Me Because I Won't Call You!)
Would you recommend your Realtor refer us to other clients?	Would you recommend your Realtor refer us to other clients? Excellent (You're the man!)	Would you recommend your Realtor refer us to other clients? Good (Next Time It'll Be A Toss-Up Between You & Everyone Else In The Phone Book!)	Would you recommend your Realtor refer us to other clients? Needs Improvement (Umm...Don't Call Me Because I Won't Call You!)

Any other comments about your inspector that you feel we should know (go ahead, you won't hurt my feelings)

3. Please provide your opinion about the inspection report:

	Yes, most definately.	Could have been a little better.	No, not at all.
Were you pleased with the quality of the inspection?	*Please provide your opinion about the inspection report: Were you pleased with the quality of the inspection? Yes, most definately.	Were you pleased with the quality of the inspection? Could have been a little better.	Were you pleased with the quality of the inspection? No, not at all.
Did you read your inspection report in it's entirety?	Did you read your inspection report in it's entirety? Yes, most definately.	Did you read your inspection report in it's entirety? Could have been a little better.	Did you read your inspection report in it's entirety? No, not at all.
Was it easy to read?	Was it easy to read? Yes, most definately.	Was it easy to read? Could have been a little better.	Was it easy to read? No, not at all.
Was it easy to understand?	Was it easy to understand? Yes, most definately.	Was it easy to understand? Could have been a little better.	Was it easy to understand? No, not at all.
Do you think it was thorough?	Do you think it was thorough? Yes, most definately.	Do you think it was thorough? Could have been a little better.	Do you think it was thorough? No, not at all.
Did the pictures & decriptions help you understand the issues?	Did the pictures & decriptions help you understand the issues? Yes, most definately.	Did the pictures & decriptions help you understand the issues? Could have been a little better.	Did the pictures & decriptions help you understand the issues? No, not at all.
Did you like being able to access it on the internet?	Did you like being able to access it on the internet? Yes, most definately.	Did you like being able to access it on the internet? Could have been a little better.	Did you like being able to access it on the internet? No, not at all.
Did you have any trouble accessing it on the internet?	Did you have any trouble accessing it on the internet? Yes, most definately.	Did you have any trouble accessing it on the internet? Could have been a little better.	Did you have any trouble accessing it on the internet? No, not at all.

Anything else you'd like to let us know about the report?

4. How did you schedule your home inspection?

How did you schedule your home inspection? Through the website and it was so easy!

Through the website but I was a little nervous.

I talked with someone then went to the website to schedule it.

My Realtor did it for me.

I called and spoke with David.

I called and spoke with Bonnie.

I don't remember, you know how it is when you're buying a house things are crazy!!!

Any ideas of how it could be better?

5. Did you find your home inspection report useful when negotiating your contract?

Did you find your home inspection report useful when negotiating your contract? Yes

If it really helped you save money we would love to have that information as a testimony!

6. What is one thing that made you decide to use IHI Home Inspections for your home inspection services?

What is one thing that made you decide to use IHI Home Inspections for your home inspection services?

7. Is there one thing that you think we could do to improve our services? (We really do want to know.)

Is there one thing that you think we could do to improve our services? (We really do want to know.)

8. As we try to work with only quality professionals, such as your own real estate agent, we would also like to give you the opportunity to express your feelings regarding the service your agent has provided throughout your sales process (believe me, they're very interested to know, too). Anywhere from Memorable to Questionable, we'd like you to share with us at least 1 unforgettable moment so that (with your permission, of course) we may also share it with them. Thank you for your commitment to better service and thank you for choosing IHI Home Inspections.

As we try to work with only quality professionals, such as your own real estate agent, we would also like to give you the opportunity to express your feelings regarding the service your agent has provided throughout your sales process (believe me, they're very interested to know, too). Anywhere from Memorable to Questionable, we'd like you to share with us at least 1 unforgettable moment so that (with your permission, of course) we may also share it with them. Thank you for your commitment to better service and thank you for choosing IHI Home Inspections.

9. How did you find us?

How did you find us? Google search

Website

Business Card

Recommended by Realtor

Merchant Circle

Kudzu

Friend/Relative

Used Before

Other (please specify)

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