Olbricht Storniolo Group LLC 2010 Survey
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1. Welcome to Our Survey! Page 1 of 2

50%

1. Tell us about your experience with Olbricht Storniolo Group LLC. How was our:

	Poor	Average	Good	Excellent
Customer Service	*Tell us about your experience with Olbricht Storniolo Group LLC. How was our: Customer Service Poor	Customer Service Average	Customer Service Good	Customer Service Excellent
Professionalism	Professionalism Poor	Professionalism Average	Professionalism Good	Professionalism Excellent
Timeliness- (Were your deadlines met?)	Timeliness- (Were your deadlines met?) Poor	Timeliness- (Were your deadlines met?) Average	Timeliness- (Were your deadlines met?) Good	Timeliness- (Were your deadlines met?) Excellent
Attention to Detail	Attention to Detail Poor	Attention to Detail Average	Attention to Detail Good	Attention to Detail Excellent
Accuracy	Accuracy Poor	Accuracy Average	Accuracy Good	Accuracy Excellent
Value	Value Poor	Value Average	Value Good	Value Excellent
Availability	Availability Poor	Availability Average	Availability Good	Availability Excellent
Interaction	Interaction Poor	Interaction Average	Interaction Good	Interaction Excellent
Communication	Communication Poor	Communication Average	Communication Good	Communication Excellent
Follow up	Follow up Poor	Follow up Average	Follow up Good	Follow up Excellent
Final Product Presentation	Final Product Presentation Poor	Final Product Presentation Average	Final Product Presentation Good	Final Product Presentation Excellent
Overall Service	Overall Service Poor	Overall Service Average	Overall Service Good	Overall Service Excellent

2. Would you likely use any of these services?

	not at all	maybe	somewhat likely	likely
Quickbooks Training	*Would you likely use any of these services? Quickbooks Training not at all	Quickbooks Training maybe	Quickbooks Training somewhat likely	Quickbooks Training likely
Business Seminars	Business Seminars not at all	Business Seminars maybe	Business Seminars somewhat likely	Business Seminars likely
Implementing a Paperless Office Training	Implementing a Paperless Office Training not at all	Implementing a Paperless Office Training maybe	Implementing a Paperless Office Training somewhat likely	Implementing a Paperless Office Training likely
Client Portals- online secure document transfer	Client Portals- online secure document transfer not at all	Client Portals- online secure document transfer maybe	Client Portals- online secure document transfer somewhat likely	Client Portals- online secure document transfer likely
Electronic Copies of Tax Returns (PDF)	Electronic Copies of Tax Returns (PDF) not at all	Electronic Copies of Tax Returns (PDF) maybe	Electronic Copies of Tax Returns (PDF) somewhat likely	Electronic Copies of Tax Returns (PDF) likely
Returned Organized Tax Documents (PDF)	Returned Organized Tax Documents (PDF) not at all	Returned Organized Tax Documents (PDF) maybe	Returned Organized Tax Documents (PDF) somewhat likely	Returned Organized Tax Documents (PDF) likely
Employer 401k Plan Auditing	Employer 401k Plan Auditing not at all	Employer 401k Plan Auditing maybe	Employer 401k Plan Auditing somewhat likely	Employer 401k Plan Auditing likely
Employer 5500 Benefit Plans Report Preparation	Employer 5500 Benefit Plans Report Preparation not at all	Employer 5500 Benefit Plans Report Preparation maybe	Employer 5500 Benefit Plans Report Preparation somewhat likely	Employer 5500 Benefit Plans Report Preparation likely
Financial Statement Preparation	Financial Statement Preparation not at all	Financial Statement Preparation maybe	Financial Statement Preparation somewhat likely	Financial Statement Preparation likely

3. What do you think of the existing services Olbricht Storniolo Group LLC offers?

	N/A- never used	not useful	somewhat useful	useful	very useful
Monthly Newsletter Email	*What do you think of the existing services Olbricht Storniolo Group LLC offers? Monthly Newsletter Email N/A- never used	Monthly Newsletter Email not useful	Monthly Newsletter Email somewhat useful	Monthly Newsletter Email useful	Monthly Newsletter Email very useful
Client Portals	Client Portals N/A- never used	Client Portals not useful	Client Portals somewhat useful	Client Portals useful	Client Portals very useful
Email Estimate Reminders	Email Estimate Reminders N/A- never used	Email Estimate Reminders not useful	Email Estimate Reminders somewhat useful	Email Estimate Reminders useful	Email Estimate Reminders very useful
Website Content	Website Content N/A- never used	Website Content not useful	Website Content somewhat useful	Website Content useful	Website Content very useful
Online Tax Notebook- for personal tax input	Online Tax Notebook- for personal tax input N/A- never used	Online Tax Notebook- for personal tax input not useful	Online Tax Notebook- for personal tax input somewhat useful	Online Tax Notebook- for personal tax input useful	Online Tax Notebook- for personal tax input very useful
Estate Planning	Estate Planning N/A- never used	Estate Planning not useful	Estate Planning somewhat useful	Estate Planning useful	Estate Planning very useful
Business Planning	Business Planning N/A- never used	Business Planning not useful	Business Planning somewhat useful	Business Planning useful	Business Planning very useful
Tax Planning	Tax Planning N/A- never used	Tax Planning not useful	Tax Planning somewhat useful	Tax Planning useful	Tax Planning very useful
Paper Tax Organizers	Paper Tax Organizers N/A- never used	Paper Tax Organizers not useful	Paper Tax Organizers somewhat useful	Paper Tax Organizers useful	Paper Tax Organizers very useful
Financial Statement Preparation	Financial Statement Preparation N/A- never used	Financial Statement Preparation not useful	Financial Statement Preparation somewhat useful	Financial Statement Preparation useful	Financial Statement Preparation very useful

4. Is there any service that we should have but do not currently?

Is there any service that we should have but do not currently?

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