Survey

1. How do you rate the CTTT's services?

	Excellent	Good	Average	Poor	Not applicable
Courtesy	How do you rate the CTTT's services? Courtesy Excellent	Courtesy Good	Courtesy Average	Courtesy Poor	Courtesy Not applicable
Responsiveness	Responsiveness Excellent	Responsiveness Good	Responsiveness Average	Responsiveness Poor	Responsiveness Not applicable
Accuracy of information	Accuracy of information Excellent	Accuracy of information Good	Accuracy of information Average	Accuracy of information Poor	Accuracy of information Not applicable
Waiting time at the counter	Waiting time at the counter Excellent	Waiting time at the counter Good	Waiting time at the counter Average	Waiting time at the counter Poor	Waiting time at the counter Not applicable
Waiting time on the telephone	Waiting time on the telephone Excellent	Waiting time on the telephone Good	Waiting time on the telephone Average	Waiting time on the telephone Poor	Waiting time on the telephone Not applicable
Guidance on Tribunal procedure	Guidance on Tribunal procedure Excellent	Guidance on Tribunal procedure Good	Guidance on Tribunal procedure Average	Guidance on Tribunal procedure Poor	Guidance on Tribunal procedure Not applicable
Fee payment options	Fee payment options Excellent	Fee payment options Good	Fee payment options Average	Fee payment options Poor	Fee payment options Not applicable
Time between application lodgement and hearing	Time between application lodgement and hearing Excellent	Time between application lodgement and hearing Good	Time between application lodgement and hearing Average	Time between application lodgement and hearing Poor	Time between application lodgement and hearing Not applicable
Waiting time at the hearing	Waiting time at the hearing Excellent	Waiting time at the hearing Good	Waiting time at the hearing Average	Waiting time at the hearing Poor	Waiting time at the hearing Not applicable
Time taken to finalise the matter	Time taken to finalise the matter Excellent	Time taken to finalise the matter Good	Time taken to finalise the matter Average	Time taken to finalise the matter Poor	Time taken to finalise the matter Not applicable
Application online lodgement	Application online lodgement Excellent	Application online lodgement Good	Application online lodgement Average	Application online lodgement Poor	Application online lodgement Not applicable
Information on our website	Information on our website Excellent	Information on our website Good	Information on our website Average	Information on our website Poor	Information on our website Not applicable

2. How do you rate our application forms?

	Strongly agree	Agree	Disagree	Strongly disagree
The application forms are easy to complete	How do you rate our application forms? The application forms are easy to complete Strongly agree	The application forms are easy to complete Agree	The application forms are easy to complete Disagree	The application forms are easy to complete Strongly disagree

3. Do you have a specific comment or complaint about our service?

Do you have a specific comment or complaint about our service?

The CTTT will provide a timely response to all feedback and complaints received. Please note the CTTT can only respond to written complaints where personal contact details have been provided. Replies to anonymous comments or complaints cannot be provided. Personal details are used for customer feedback purposes only.

If you would like us to contact you, please give your personal details below.

4. Please provide your CTTT file number(s), if any:

Please provide your CTTT file number(s), if any:

5. Your details:

Your details: Name:
Address:
Suburb:
Postcode:
Telephone:
Email Address: