InterCal Customer Survey Question Title * 1. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Comment Question Title * 2. Was your experience with customer service at InterCal better than you expected it to be, worse than you expected it to be, or about what you expected it to be? Much better Somewhat better Slightly better About what was expected Slightly worse Somewhat worse Much worse Comment Question Title * 3. How long did you have to wait before a customer service representative at InterCal began to help you? Extremely long Very long Moderately long Slightly long Not at all long Comment Question Title * 4. How knowledgeable were the customer service representatives at InterCal? Extremely knowledgeable Very knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Comment Question Title * 5. How well did the customer service representatives at InterCal communicate with you? Extremely well Very well Moderately well Slightly well Not at all well Comment Question Title * 6. How often do you have to wait on hold when calling customer service at InterCal? Always Most of the time About half the time Once in a while Never Comment Question Title * 7. How likely are you to use InterCal? Extremely likely Very likely Moderately likely Slightly likely Not at all likely Comment Question Title * 8. Do you think prices at InterCal are too high, too low, or about right? Much too high Somewhat too high Slightly too high About right Slightly too low Somewhat too low Much too low Comment Question Title * 9. Compared to our competitors, how effective is InterCal? Much more effective Somewhat more effective Slightly more effective About as effective Slightly less effective Somewhat less effective Much less effective Comment (If you wish, please list the competitor that you use.) Question Title * 10. How important is our service to your company ? Extremely important Very important Moderately important Slightly important Not at all important Comment Done