Customer Services Feedback April 2012

We are committed to changing the way we do things in order to deliver high quality customer services and be more efficient. It’s important for us to provide you with the services you want, when you need them and to ensure that any future changes don’t have an adverse impact on you our customer.

Please help us understand your needs by completing this survey. All questions on this page allow for multiple answers.
1. Which Waveney District Council Office do you visit most often?
2. Which day (if any) do you prefer to contact us?
3. How often do you contact Waveney District Council?
4. How do you prefer to contact us?
5. Which service(s) have you contacted us about recently?
6. What would be your preferred time to contact us?
7. We will be looking at improving the way you can make payments to us, what payment options would you consider using?
8. In order to help us evaluate your future needs please complete the following in terms of importance
Extremely importantImportantNot so importantNo view
Having the option to talk to a member of staff face to face
Having the option to talk to a member of staff over the phone
Offices outside of Lowestoft in Market towns and Villages*
One main Customer Service office in Lowestoft
Opening times
Providing a service shared with similar organisations
Provision of computers in our offices for public use
Your enquiry is dealt with at first point of contact
9. Do you or would you use the Waveney.gov.uk website
10. What could we do to encourage you to use our website?
11. What could we do to improve our service to you?