Your Computer(s) and customer service
Exit this survey
 

1. Default Section

 

1. What company manufactured your primary computer?

2. Is your primary computer a desktop, laptop, notebook or portable device (ie. blackberry,Droid, Iphone...)

3. During the past 2 years have you contacted the manufacturer of your computing device

4. If you have contacted manufacturer customer service for your computer/device during the previous two years - has your experience been:

5. Based on your experience with your computer/device, would you purchase your next computer/device from the same manufacturer?

6. Describe issues you have had with your primary computer/device during the last 2 years.

7. If you have requested assistance from the manufacturer of your primary computer/device during the past two years and had an issue with customer support please describe the problem. What was the suggested resolution by the manufacturers customer service? Was their suggested solution successful on implementation?(please be brief in your summary)

8. Provided a "good deal" was available from each of the various manufacturers below, which manufacturer would you replace your primary computer/device with tomorrow?

9. If you were replacing your primary computer/device tomorrow,
what type of replacement hardware would you choose?

10. IF your primary computer/device suffered a total meltdown today - how long would it take for you to have a replacement computer/device operational to resume business? This question relates to the restoration of the primary computer/device with all required data.

Powered by SurveyMonkey
Create your own free online survey now!