Online Surf Shop
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1.

Hi Guys and Girls,

Its Sunday afternoon, not much surf around, so I hope you don't mind helping us out with a few minutes of your time to tell us what you think about online surf shops.

I have kept the questions to under half a dozen so not to bore you to death!

If you would like to add anything else ping me an e-mail to chris@errantsurf.com

Thanks in advance,

Chris Thomson
Managing Director Errant Surf Travel & Instruction.

1. Do you shop online for surf equipment or clothing?

Do you shop online for surf equipment or clothing? Yes

2. Which online surf shop have you used in the past?

Which online surf shop have you used in the past? Magicseaweed Surf dome Extreme Pie	Extreme Horizon Annes Cottage board Shop.co.uk	Freak Fish A1surf.com
Other

3. How would you rate the service you recieved from them?

	Rubbish	Fine	Good	Amazing
Service	*How would you rate the service you recieved from them? Service Rubbish	Service Fine	Service Good	Service Amazing
Delivery	Delivery Rubbish	Delivery Fine	Delivery Good	Delivery Amazing
Product	Product Rubbish	Product Fine	Product Good	Product Amazing
Sales team	Sales team Rubbish	Sales team Fine	Sales team Good	Sales team Amazing

4. How much per year do you think you spend online at a surf store?

How much per year do you think you spend online at a surf store? £20 - £60

£60 - £100

£150 - £350

£350 - £600

£600 - £1000

£1,000 plus

5. What products do you typically buy online?

What products do you typically buy online? Wetsuit

Surfboards

Female clothes

Male clothes

Gifts for others

Surfing hardware (i.e. leashes)

Watches

Art

6. What services are crucial for a online surf shop?

	Nah, not important	Would be nice	I would expect this anyway	Important to me	This has to be the key!
Fast delivery	*What services are crucial for a online surf shop? Fast delivery Nah, not important	Fast delivery Would be nice	Fast delivery I would expect this anyway	Fast delivery Important to me	Fast delivery This has to be the key!
Good selection of product	Good selection of product Nah, not important	Good selection of product Would be nice	Good selection of product I would expect this anyway	Good selection of product Important to me	Good selection of product This has to be the key!
Being able to call anytime to place an order	Being able to call anytime to place an order Nah, not important	Being able to call anytime to place an order Would be nice	Being able to call anytime to place an order I would expect this anyway	Being able to call anytime to place an order Important to me	Being able to call anytime to place an order This has to be the key!
Being able to place an order online 24/7	Being able to place an order online 24/7 Nah, not important	Being able to place an order online 24/7 Would be nice	Being able to place an order online 24/7 I would expect this anyway	Being able to place an order online 24/7 Important to me	Being able to place an order online 24/7 This has to be the key!
A good returns policy	A good returns policy Nah, not important	A good returns policy Would be nice	A good returns policy I would expect this anyway	A good returns policy Important to me	A good returns policy This has to be the key!
Reviews from other customers	Reviews from other customers Nah, not important	Reviews from other customers Would be nice	Reviews from other customers I would expect this anyway	Reviews from other customers Important to me	Reviews from other customers This has to be the key!
That I could pop in to the shop and chat to staff	That I could pop in to the shop and chat to staff Nah, not important	That I could pop in to the shop and chat to staff Would be nice	That I could pop in to the shop and chat to staff I would expect this anyway	That I could pop in to the shop and chat to staff Important to me	That I could pop in to the shop and chat to staff This has to be the key!
A good knowledgeable team to answer my questions	A good knowledgeable team to answer my questions Nah, not important	A good knowledgeable team to answer my questions Would be nice	A good knowledgeable team to answer my questions I would expect this anyway	A good knowledgeable team to answer my questions Important to me	A good knowledgeable team to answer my questions This has to be the key!
Discounts and special offers	Discounts and special offers Nah, not important	Discounts and special offers Would be nice	Discounts and special offers I would expect this anyway	Discounts and special offers Important to me	Discounts and special offers This has to be the key!

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Online Surf ShopExit this survey