Customer Satisfaction Survey

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2. Please select which of the following best describes your industry?

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3. Which of our products did you purchase? (please select as many as relevant)

Cargo-Safe Ultrasonic Hatch Cover Tester

Door-Safe Water-Tight Tester

PLI Plus Liquid Level Gauge

PLI Digital Liquid Level Gauge

Touchstone 1 Ultrasonic Thickness Gauge

Touchstone 2 Coating Thickness Gauge

Sonic Leak Detector

Cabin-Safe Ultrasonic Hole Detector

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4. Please rate the following aspects of Class Instrumentation Ltd.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Website and marketing	Website and marketing Excellent	Website and marketing Good	Website and marketing Adequate	Website and marketing Poor	Website and marketing Unacceptable	Website and marketing N/A
Understanding requirements	Understanding requirements Excellent	Understanding requirements Good	Understanding requirements Adequate	Understanding requirements Poor	Understanding requirements Unacceptable	Understanding requirements N/A
Clear communication	Clear communication Excellent	Clear communication Good	Clear communication Adequate	Clear communication Poor	Clear communication Unacceptable	Clear communication N/A
Sales Team	Sales Team Excellent	Sales Team Good	Sales Team Adequate	Sales Team Poor	Sales Team Unacceptable	Sales Team N/A
Product information	Product information Excellent	Product information Good	Product information Adequate	Product information Poor	Product information Unacceptable	Product information N/A
Payment methods	Payment methods Excellent	Payment methods Good	Payment methods Adequate	Payment methods Poor	Payment methods Unacceptable	Payment methods N/A
Value for money	Value for money Excellent	Value for money Good	Value for money Adequate	Value for money Poor	Value for money Unacceptable	Value for money N/A
Response speed	Response speed Excellent	Response speed Good	Response speed Adequate	Response speed Poor	Response speed Unacceptable	Response speed N/A
Product suitability	Product suitability Excellent	Product suitability Good	Product suitability Adequate	Product suitability Poor	Product suitability Unacceptable	Product suitability N/A
Product quality	Product quality Excellent	Product quality Good	Product quality Adequate	Product quality Poor	Product quality Unacceptable	Product quality N/A
Technical support	Technical support Excellent	Technical support Good	Technical support Adequate	Technical support Poor	Technical support Unacceptable	Technical support N/A

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5. Please rate the following aspects of our shipping company ...

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Speed	Speed Excellent	Speed Good	Speed Adequate	Speed Poor	Speed Unacceptable	Speed N/A
Delivery accuracy	Delivery accuracy Excellent	Delivery accuracy Good	Delivery accuracy Adequate	Delivery accuracy Poor	Delivery accuracy Unacceptable	Delivery accuracy N/A
Provision of accurate information on Customs Procedures	Provision of accurate information on Customs Procedures Excellent	Provision of accurate information on Customs Procedures Good	Provision of accurate information on Customs Procedures Adequate	Provision of accurate information on Customs Procedures Poor	Provision of accurate information on Customs Procedures Unacceptable	Provision of accurate information on Customs Procedures N/A
Helpfulness and politeness of staff	Helpfulness and politeness of staff Excellent	Helpfulness and politeness of staff Good	Helpfulness and politeness of staff Adequate	Helpfulness and politeness of staff Poor	Helpfulness and politeness of staff Unacceptable	Helpfulness and politeness of staff N/A
Condition of parcel on arrival	Condition of parcel on arrival Excellent	Condition of parcel on arrival Good	Condition of parcel on arrival Adequate	Condition of parcel on arrival Poor	Condition of parcel on arrival Unacceptable	Condition of parcel on arrival N/A

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6. Based on our performance, how likely is it that you will use us in the future or recommend us to a colleague?

Certain

Likely

Unlikely

Customer Satisfaction Survey

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1. In which country is your business based?

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2. Please select which of the following best describes your industry?

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3. Which of our products did you purchase? (please select as many as relevant)

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4. Please rate the following aspects of Class Instrumentation Ltd.

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5. Please rate the following aspects of our shipping company ...

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6. Based on our performance, how likely is it that you will use us in the future or recommend us to a colleague?

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7. If you have any suggestions regarding how we could improve the service or products we provide to you, please enter them in the box below.