Building Permit Intake Customer Survey

1. What brought you to the Permit and Information center today? (Check all that apply.)

What brought you to the Permit and Information center today? (Check all that apply.) To pick up a permit

To submit a permit

To obtain information about other permits

Other (please specify)

2. On a scale of 1 to 5, with 1 being poor and 5 being excellent, how would you rate service at the building permit intake counter?

	1	2	3	4	5	N/A
Knowledgeable staff	*On a scale of 1 to 5, with 1 being poor and 5 being excellent, how would you rate service at the building permit intake counter? Knowledgeable staff 1	Knowledgeable staff 2	Knowledgeable staff 3	Knowledgeable staff 4	Knowledgeable staff 5	Knowledgeable staff N/A
Courteous staff	Courteous staff 1	Courteous staff 2	Courteous staff 3	Courteous staff 4	Courteous staff 5	Courteous staff N/A
Consistent application of codes and requirements	Consistent application of codes and requirements 1	Consistent application of codes and requirements 2	Consistent application of codes and requirements 3	Consistent application of codes and requirements 4	Consistent application of codes and requirements 5	Consistent application of codes and requirements N/A
Staff ability to help you solve problems	Staff ability to help you solve problems 1	Staff ability to help you solve problems 2	Staff ability to help you solve problems 3	Staff ability to help you solve problems 4	Staff ability to help you solve problems 5	Staff ability to help you solve problems N/A
Speed of service at the counter	Speed of service at the counter 1	Speed of service at the counter 2	Speed of service at the counter 3	Speed of service at the counter 4	Speed of service at the counter 5	Speed of service at the counter N/A
Convenient counter hours	Convenient counter hours 1	Convenient counter hours 2	Convenient counter hours 3	Convenient counter hours 4	Convenient counter hours 5	Convenient counter hours N/A
Overall performance	Overall performance 1	Overall performance 2	Overall performance 3	Overall performance 4	Overall performance 5	Overall performance N/A

3. Please rate the items by importance.

	Not so Important		Important		Most Important
Knowledgeable staff	*Please rate the items by importance. Knowledgeable staff Not so Important	Knowledgeable staff	Knowledgeable staff Important	Knowledgeable staff	Knowledgeable staff Most Important
Courteous staff	Courteous staff Not so Important	Courteous staff	Courteous staff Important	Courteous staff	Courteous staff Most Important
Consistent application of codes and requirements	Consistent application of codes and requirements Not so Important	Consistent application of codes and requirements	Consistent application of codes and requirements Important	Consistent application of codes and requirements	Consistent application of codes and requirements Most Important
Staff ability to help you solve problems	Staff ability to help you solve problems Not so Important	Staff ability to help you solve problems	Staff ability to help you solve problems Important	Staff ability to help you solve problems	Staff ability to help you solve problems Most Important
Speed of service at the counter	Speed of service at the counter Not so Important	Speed of service at the counter	Speed of service at the counter Important	Speed of service at the counter	Speed of service at the counter Most Important
Convenient counter hours	Convenient counter hours Not so Important	Convenient counter hours	Convenient counter hours Important	Convenient counter hours	Convenient counter hours Most Important
Overall performance	Overall performance Not so Important	Overall performance	Overall performance Important	Overall performance	Overall performance Most Important

4. What best describes your role today?

What best describes your role today? Residential designer or contractor

Commercial designer or contractor

Owner or tenant

Courier or other staff

Other (please specify)

5. Do you have any additional comments or suggestions on how your experience at the Permit Information Center can be improved?

Do you have any additional comments or suggestions on how your experience at the Permit Information Center can be improved?