Customer Satisfaction Survey

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your health & fitness requirements	*Please rate the following aspects of our work. Understanding your health & fitness requirements Excellent	Understanding your health & fitness requirements Good	Understanding your health & fitness requirements Adequate	Understanding your health & fitness requirements Poor	Understanding your health & fitness requirements Unacceptable	Understanding your health & fitness requirements N/A
Keeping in touch with you	Keeping in touch with you Excellent	Keeping in touch with you Good	Keeping in touch with you Adequate	Keeping in touch with you Poor	Keeping in touch with you Unacceptable	Keeping in touch with you N/A
Helping you to moinitor your progress	Helping you to moinitor your progress Excellent	Helping you to moinitor your progress Good	Helping you to moinitor your progress Adequate	Helping you to moinitor your progress Poor	Helping you to moinitor your progress Unacceptable	Helping you to moinitor your progress N/A
Ensuring the club meets your cleanliness expectations	Ensuring the club meets your cleanliness expectations Excellent	Ensuring the club meets your cleanliness expectations Good	Ensuring the club meets your cleanliness expectations Adequate	Ensuring the club meets your cleanliness expectations Poor	Ensuring the club meets your cleanliness expectations Unacceptable	Ensuring the club meets your cleanliness expectations N/A
Helping you to get results	Helping you to get results Excellent	Helping you to get results Good	Helping you to get results Adequate	Helping you to get results Poor	Helping you to get results Unacceptable	Helping you to get results N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Responding promptly to your feedback	Responding promptly to your feedback Excellent	Responding promptly to your feedback Good	Responding promptly to your feedback Adequate	Responding promptly to your feedback Poor	Responding promptly to your feedback Unacceptable	Responding promptly to your feedback N/A
Meeting your expectations overall	Meeting your expectations overall Excellent	Meeting your expectations overall Good	Meeting your expectations overall Adequate	Meeting your expectations overall Poor	Meeting your expectations overall Unacceptable	Meeting your expectations overall N/A

Other (please specify)

2. Overall, how do you rate the quality of products and services we provide?

Overall, how do you rate the quality of products and services we provide? Excellent

Good

Adequate

Poor

Unacceptable

3. What level of confidence do you have in us to deliver the products and services that you require?

What level of confidence do you have in us to deliver the products and services that you require? Complete

A lot

Some

Little

None

4. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

5. Based on our performance, how likely is it that you will continue to use us in the future?

Based on our performance, how likely is it that you will continue to use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Customer Satisfaction Survey
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How Are We Doing?

1. Please rate the following aspects of our work.

2. Overall, how do you rate the quality of products and services we provide?

3. What level of confidence do you have in us to deliver the products and services that you require?

4. Overall, is our performance ...

5. Based on our performance, how likely is it that you will continue to use us in the future?

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Customer Satisfaction SurveyCancel this survey >>

How Are We Doing?

1. Please rate the following aspects of our work.

2. Overall, how do you rate the quality of products and services we provide?

3. What level of confidence do you have in us to deliver the products and services that you require?

4. Overall, is our performance ...

5. Based on our performance, how likely is it that you will continue to use us in the future?

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Customer Satisfaction Survey
Cancel this survey >>