Help us to help you
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1. Help us to help you
We need your help to assess what are your needs and how do you perceive our business.
We highly appreciate your help and to thank you for your time we will offer a 10% OFF any 1hr service.
1
. WHAT'S THE REASON FOR seeking our services today?
please tick applicable
to relax
*
WHAT'S THE REASON FOR seeking our services today? to relax please tick applicable
pain relief
pain relief please tick applicable
killing time at the Mall
killing time at the Mall please tick applicable
Other (please specify)
2
. First impressions
Yes
no
more or less
Is the store decor welcoming?
*
First impressions Is the store decor welcoming? Yes
Is the store decor welcoming? no
Is the store decor welcoming? more or less
Is the front desk welcoming?
Is the front desk welcoming? Yes
Is the front desk welcoming? no
Is the front desk welcoming? more or less
Were you greeted in a friendly way?
Were you greeted in a friendly way? Yes
Were you greeted in a friendly way? no
Were you greeted in a friendly way? more or less
Did it smell well?
Did it smell well? Yes
Did it smell well? no
Did it smell well? more or less
Did it look clean?
Did it look clean? Yes
Did it look clean? no
Did it look clean? more or less
any comments
3
. Atmosphere and comfort
yes
no
more or less
How do you like the store decor?
*
Atmosphere and comfort How do you like the store decor? yes
How do you like the store decor? no
How do you like the store decor? more or less
Is it inviting?
Is it inviting? yes
Is it inviting? no
Is it inviting? more or less
Does it relax you?
Does it relax you? yes
Does it relax you? no
Does it relax you? more or less
Are the rooms comfortable?
Are the rooms comfortable? yes
Are the rooms comfortable? no
Are the rooms comfortable? more or less
any suggestions to make your visit more enjoyable
4
. Services
will not come back
reasonable
good
excellent
Was your therapist welcoming?
*
Services Was your therapist welcoming? will not come back
Was your therapist welcoming? reasonable
Was your therapist welcoming? good
Was your therapist welcoming? excellent
Did she explain the service and procedures?
Did she explain the service and procedures? will not come back
Did she explain the service and procedures? reasonable
Did she explain the service and procedures? good
Did she explain the service and procedures? excellent
How would you rate the service?
How would you rate the service? will not come back
How would you rate the service? reasonable
How would you rate the service? good
How would you rate the service? excellent
How would you rate the quality of massage?
How would you rate the quality of massage? will not come back
How would you rate the quality of massage? reasonable
How would you rate the quality of massage? good
How would you rate the quality of massage? excellent
How would you rate the overall service and pricing?
How would you rate the overall service and pricing? will not come back
How would you rate the overall service and pricing? reasonable
How would you rate the overall service and pricing? good
How would you rate the overall service and pricing? excellent
Other (please specify)
5
. What would you like to see different such as services, products, decor.....
What would you like to see different such as services, products, decor.....
6
. What makes you come to our store: Price, discounts,promotions,quality,services,location,friendliness
What makes you come to our store: Price, discounts,promotions,quality,services,location,friendliness
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