New Resident Survey - July 2012
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1. Please rate you housing assignment, move-in process.

	Excellent	Good	Satisfactory	Needs Improvement	Poor
I received clear information on the offer process such as time limits and number of offers given, etc.	*Please rate you housing assignment, move-in process. I received clear information on the offer process such as time limits and number of offers given, etc. Excellent	I received clear information on the offer process such as time limits and number of offers given, etc. Good	I received clear information on the offer process such as time limits and number of offers given, etc. Satisfactory	I received clear information on the offer process such as time limits and number of offers given, etc. Needs Improvement	I received clear information on the offer process such as time limits and number of offers given, etc. Poor
I received helpful information when I viewed a home such as directions to the home, estimated availability time, etc.	I received helpful information when I viewed a home such as directions to the home, estimated availability time, etc. Excellent	I received helpful information when I viewed a home such as directions to the home, estimated availability time, etc. Good	I received helpful information when I viewed a home such as directions to the home, estimated availability time, etc. Satisfactory	I received helpful information when I viewed a home such as directions to the home, estimated availability time, etc. Needs Improvement	I received helpful information when I viewed a home such as directions to the home, estimated availability time, etc. Poor
I was given clear, complete responses to my move-in questions.	I was given clear, complete responses to my move-in questions. Excellent	I was given clear, complete responses to my move-in questions. Good	I was given clear, complete responses to my move-in questions. Satisfactory	I was given clear, complete responses to my move-in questions. Needs Improvement	I was given clear, complete responses to my move-in questions. Poor
I understood what I was signing regarding my lease.	I understood what I was signing regarding my lease. Excellent	I understood what I was signing regarding my lease. Good	I understood what I was signing regarding my lease. Satisfactory	I understood what I was signing regarding my lease. Needs Improvement	I understood what I was signing regarding my lease. Poor
I understand the rent payment process.	I understand the rent payment process. Excellent	I understand the rent payment process. Good	I understand the rent payment process. Satisfactory	I understand the rent payment process. Needs Improvement	I understand the rent payment process. Poor
I received a copy of my lease and the handbook when or before I moved into my house.	I received a copy of my lease and the handbook when or before I moved into my house. Excellent	I received a copy of my lease and the handbook when or before I moved into my house. Good	I received a copy of my lease and the handbook when or before I moved into my house. Satisfactory	I received a copy of my lease and the handbook when or before I moved into my house. Needs Improvement	I received a copy of my lease and the handbook when or before I moved into my house. Poor
My overall satisfaction with my Housing Coordinator is rated as.....	My overall satisfaction with my Housing Coordinator is rated as..... Excellent	My overall satisfaction with my Housing Coordinator is rated as..... Good	My overall satisfaction with my Housing Coordinator is rated as..... Satisfactory	My overall satisfaction with my Housing Coordinator is rated as..... Needs Improvement	My overall satisfaction with my Housing Coordinator is rated as..... Poor
My overall satifaction with my move-in experience is rated as.....	My overall satifaction with my move-in experience is rated as..... Excellent	My overall satifaction with my move-in experience is rated as..... Good	My overall satifaction with my move-in experience is rated as..... Satisfactory	My overall satifaction with my move-in experience is rated as..... Needs Improvement	My overall satifaction with my move-in experience is rated as..... Poor

Other (please specify)

2. Please rate our staff with regards to the following:

	Excellent	Good	Satisfactory	Needs Improvement	Poor
I was greeted within 15 minutes of walking into your office.	*Please rate our staff with regards to the following: I was greeted within 15 minutes of walking into your office. Excellent	I was greeted within 15 minutes of walking into your office. Good	I was greeted within 15 minutes of walking into your office. Satisfactory	I was greeted within 15 minutes of walking into your office. Needs Improvement	I was greeted within 15 minutes of walking into your office. Poor
The staff was friendly and professional.	The staff was friendly and professional. Excellent	The staff was friendly and professional. Good	The staff was friendly and professional. Satisfactory	The staff was friendly and professional. Needs Improvement	The staff was friendly and professional. Poor
You treated me with respect.	You treated me with respect. Excellent	You treated me with respect. Good	You treated me with respect. Satisfactory	You treated me with respect. Needs Improvement	You treated me with respect. Poor
You returned my phone calls within 24-48 hours.	You returned my phone calls within 24-48 hours. Excellent	You returned my phone calls within 24-48 hours. Good	You returned my phone calls within 24-48 hours. Satisfactory	You returned my phone calls within 24-48 hours. Needs Improvement	You returned my phone calls within 24-48 hours. Poor
You attempted to provide a solution to my problem.	You attempted to provide a solution to my problem. Excellent	You attempted to provide a solution to my problem. Good	You attempted to provide a solution to my problem. Satisfactory	You attempted to provide a solution to my problem. Needs Improvement	You attempted to provide a solution to my problem. Poor
You answered my questions or helped me find the answer to my question.	You answered my questions or helped me find the answer to my question. Excellent	You answered my questions or helped me find the answer to my question. Good	You answered my questions or helped me find the answer to my question. Satisfactory	You answered my questions or helped me find the answer to my question. Needs Improvement	You answered my questions or helped me find the answer to my question. Poor
My overall satisfaction with Liberty Park at Andrews Leasing Office Staff.	My overall satisfaction with Liberty Park at Andrews Leasing Office Staff. Excellent	My overall satisfaction with Liberty Park at Andrews Leasing Office Staff. Good	My overall satisfaction with Liberty Park at Andrews Leasing Office Staff. Satisfactory	My overall satisfaction with Liberty Park at Andrews Leasing Office Staff. Needs Improvement	My overall satisfaction with Liberty Park at Andrews Leasing Office Staff. Poor

Other (please specify)

3. Do you have any additional comments or suggestions?

Do you have any additional comments or suggestions?

4. Would you like someone to contact you to discuss your comments in greater detail?

Would you like someone to contact you to discuss your comments in greater detail?

5. Please provide your contact information:

Please provide your contact information: Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP:
Country:
Email Address:
Phone Number:

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New Resident Survey - July 2012Exit this survey

New Resident Survey - July 2012
Exit this survey