| The actual organizational goals are not clear to me and my team. | | | | | |
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| Our organization has set goals in compliance with the financial and administrative procedures but we have nothing related to client servicing. | | | | | |
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| Even if they are informed, our employees do not seem to understand their objectives. | | | | | |
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| Expectations of other departments are not clear. | | | | | |
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| When we work towards achieving our objectives, there are some situations to which management appears to have little attention. | | | | | |
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