Kinetic Customer Service Survey

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1. Are you

Are you   Male Female

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2. What type of membership do you currently have?

What type of membership do you currently have?   Student membership Staff membership Public membership Corporate membership

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3. How did you find out about Kinetic Fitness Club?

How did you find out about Kinetic Fitness Club?   Advertising at Welcome Fair Advertising around campus (poster, flyer, subtv,leaflet) kclsu.org email Search engine (google, yahoo) Friend recommendation

Other (please specify)

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4. Which of the following statements best describes your overall experience with reception staff at Kinetic Fitness Club? Please tell us whether you strongly agree, agree, neither agree nor disagree, disagree, strongly disagree.

	Strongly Agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	N/A
The reception staff are attentive, courteous and answer my queries quickly	*Which of the following statements best describes your overall experience with reception staff at Kinetic Fitness Club? Please tell us whether you strongly agree, agree, neither agree nor disagree, disagree, strongly disagree. The reception staff are attentive, courteous and answer my queries quickly Strongly Agree	The reception staff are attentive, courteous and answer my queries quickly Agree	The reception staff are attentive, courteous and answer my queries quickly Neither agree nor disagree	The reception staff are attentive, courteous and answer my queries quickly Disagree	The reception staff are attentive, courteous and answer my queries quickly Strongly disagree	The reception staff are attentive, courteous and answer my queries quickly N/A
The reception area is always clean and tidy	The reception area is always clean and tidy Strongly Agree	The reception area is always clean and tidy Agree	The reception area is always clean and tidy Neither agree nor disagree	The reception area is always clean and tidy Disagree	The reception area is always clean and tidy Strongly disagree	The reception area is always clean and tidy N/A
There are a wide range of facilities available at reception	There are a wide range of facilities available at reception Strongly Agree	There are a wide range of facilities available at reception Agree	There are a wide range of facilities available at reception Neither agree nor disagree	There are a wide range of facilities available at reception Disagree	There are a wide range of facilities available at reception Strongly disagree	There are a wide range of facilities available at reception N/A

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5. How often do you use the gym facilities at Kinetic?

How often do you use the gym facilities at Kinetic?   Less than once a week Once a week 2-3 times a week 4-5 times a week 6+ times a week

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6. How often do you attend Kinetic Fitness Club classes

How often do you attend Kinetic Fitness Club classes   Never Less than once a week Once a week 2-3 times a week 4-5 times a week 6+ times a week

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7. Which of the following statements best describes the facilities at Kinetic Fitness Club? Please tell us whether you strongly agree, agree, neither agree nor disagree, disagree, strongly disagree.

	Strongly Agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	N/A
There are a wide range of free weights and weight assisted machines available at Kinetic Fitness Club	*Which of the following statements best describes the facilities at Kinetic Fitness Club? Please tell us whether you strongly agree, agree, neither agree nor disagree, disagree, strongly disagree. There are a wide range of free weights and weight assisted machines available at Kinetic Fitness Club Strongly Agree	There are a wide range of free weights and weight assisted machines available at Kinetic Fitness Club Agree	There are a wide range of free weights and weight assisted machines available at Kinetic Fitness Club Neither agree nor disagree	There are a wide range of free weights and weight assisted machines available at Kinetic Fitness Club Disagree	There are a wide range of free weights and weight assisted machines available at Kinetic Fitness Club Strongly disagree	There are a wide range of free weights and weight assisted machines available at Kinetic Fitness Club N/A
There are a wide range of cardiovascular machines i.e. treadmills, rowing machines, available at Kinetic Fitness Club	There are a wide range of cardiovascular machines i.e. treadmills, rowing machines, available at Kinetic Fitness Club Strongly Agree	There are a wide range of cardiovascular machines i.e. treadmills, rowing machines, available at Kinetic Fitness Club Agree	There are a wide range of cardiovascular machines i.e. treadmills, rowing machines, available at Kinetic Fitness Club Neither agree nor disagree	There are a wide range of cardiovascular machines i.e. treadmills, rowing machines, available at Kinetic Fitness Club Disagree	There are a wide range of cardiovascular machines i.e. treadmills, rowing machines, available at Kinetic Fitness Club Strongly disagree	There are a wide range of cardiovascular machines i.e. treadmills, rowing machines, available at Kinetic Fitness Club N/A
There is limited avaliability of machines and free weights during peak times (lunchtimes, evenings)	There is limited avaliability of machines and free weights during peak times (lunchtimes, evenings) Strongly Agree	There is limited avaliability of machines and free weights during peak times (lunchtimes, evenings) Agree	There is limited avaliability of machines and free weights during peak times (lunchtimes, evenings) Neither agree nor disagree	There is limited avaliability of machines and free weights during peak times (lunchtimes, evenings) Disagree	There is limited avaliability of machines and free weights during peak times (lunchtimes, evenings) Strongly disagree	There is limited avaliability of machines and free weights during peak times (lunchtimes, evenings) N/A
There are a wide variety of classes on offer to members	There are a wide variety of classes on offer to members Strongly Agree	There are a wide variety of classes on offer to members Agree	There are a wide variety of classes on offer to members Neither agree nor disagree	There are a wide variety of classes on offer to members Disagree	There are a wide variety of classes on offer to members Strongly disagree	There are a wide variety of classes on offer to members N/A
The classes are held at convenient times	The classes are held at convenient times Strongly Agree	The classes are held at convenient times Agree	The classes are held at convenient times Neither agree nor disagree	The classes are held at convenient times Disagree	The classes are held at convenient times Strongly disagree	The classes are held at convenient times N/A
The changing rooms are hygenic and clean	The changing rooms are hygenic and clean Strongly Agree	The changing rooms are hygenic and clean Agree	The changing rooms are hygenic and clean Neither agree nor disagree	The changing rooms are hygenic and clean Disagree	The changing rooms are hygenic and clean Strongly disagree	The changing rooms are hygenic and clean N/A
Staff on the gym floor are approachable, knowledgeable and friendly	Staff on the gym floor are approachable, knowledgeable and friendly Strongly Agree	Staff on the gym floor are approachable, knowledgeable and friendly Agree	Staff on the gym floor are approachable, knowledgeable and friendly Neither agree nor disagree	Staff on the gym floor are approachable, knowledgeable and friendly Disagree	Staff on the gym floor are approachable, knowledgeable and friendly Strongly disagree	Staff on the gym floor are approachable, knowledgeable and friendly N/A

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8. How long have you been a member of Kinetic Fitness Club?

How long have you been a member of Kinetic Fitness Club?   Less than a month 1-3 months 4-6 months 7-12 months Over a year

9. Are there any services Kinetic Fitness Club do not currently offer that you would like to see introduced?

Are there any services Kinetic Fitness Club do not currently offer that you would like to see introduced?

10. Kinetic Fitness Club is always looking to improve the service offered. If you have any issues that this survey has not addressed then please detail below

Kinetic Fitness Club is always looking to improve the service offered. If you have any issues that this survey has not addressed then please detail below