Annual Revenues Survey

 
We are conducting this survey with all our customers to find out which services we provide that you have been satisfied with, and identify any areas for improvements that we can make to the services that we provide.

Please take the time to complete this survey and let us know if we can make any improvements to the services that we provide.

You can complete this survey online at Clacksweb.org.uk, or you can complete a paper copy of the survey and hand in to any Council office for the attention of Revenue Services, Lime Tree House, Castle Street, Alloa, FK10 1EX.
1. Firstly can you please tell us your age:
2. Can you please tick which services we provide for you?
3. How did you contact us?
4. If you have made a complaint to us in writing, please answer the following questions?
YesNo
Did you receive a detailed reply within 10 working days?
Was the reply you received easy to understand
Did the reply answer your enquiry
Was the complaint resolved to your satisfaction
5. Overall Satisfaction - Clackmannanshire Council has a culture of continuous improvement and aims to provide excellent customer service. Can you please answer each of the statements below and tell us your experience of our customer service?
ExcellentGoodSatisfactoryPoorVery Poor
Overall I am satisfied with the service I received
Overall I am satisfied with the manner in which the Service handled any problems
Overall I am satisfied that the team member I dealt with shared good or excellent knowledge in relation to my query
Overall I am satisfied that the team were helpful and courteous in dealing with my enquiry
Overall I am satisfied in the level of professionalism that the team showed in dealing with my enquiry
Overall I am satisfied with the quality of information that I was provided with
Overall I am satisfied with the time it took to speak to someone about my enquiry
Overall I am satisfied that I was treated fairly and with sensitivity
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