Annual Revenues SurveyAnnual Revenues Survey

We are conducting this survey with all our customers to find out which services we provide that you have been satisfied with, and identify any areas for improvements that we can make to the services that we provide.

Please take the time to complete this survey and let us know if we can make any improvements to the services that we provide.

You can complete this survey online at Clacksweb.org.uk, or you can complete a paper copy of the survey and hand in to any Council office for the attention of Revenue Services, Lime Tree House, Castle Street, Alloa, FK10 1EX.

1. Firstly can you please tell us your age:

Firstly can you please tell us your age: 18-24

25-35

36-55

Over 55

2. Can you please tick which services we provide for you?

Can you please tick which services we provide for you? Council Tax

Benefits

Sundry Invoices

Non Domestic Rates

3. How did you contact us?

How did you contact us? Telephone

Letter

Complaint

In person

4. If you have made a complaint to us in writing, please answer the following questions?

	Yes	No
Did you receive a detailed reply within 10 working days?	*If you have made a complaint to us in writing, please answer the following questions? Did you receive a detailed reply within 10 working days? Yes	Did you receive a detailed reply within 10 working days? No
Was the reply you received easy to understand	Was the reply you received easy to understand Yes	Was the reply you received easy to understand No
Did the reply answer your enquiry	Did the reply answer your enquiry Yes	Did the reply answer your enquiry No
Was the complaint resolved to your satisfaction	Was the complaint resolved to your satisfaction Yes	Was the complaint resolved to your satisfaction No

In no please tell us why

5. Overall Satisfaction - Clackmannanshire Council has a culture of continuous improvement and aims to provide excellent customer service. Can you please answer each of the statements below and tell us your experience of our customer service?

	Excellent	Good	Satisfactory	Poor	Very Poor
Overall I am satisfied with the service I received	*Overall Satisfaction - Clackmannanshire Council has a culture of continuous improvement and aims to provide excellent customer service. Can you please answer each of the statements below and tell us your experience of our customer service? Overall I am satisfied with the service I received Excellent	Overall I am satisfied with the service I received Good	Overall I am satisfied with the service I received Satisfactory	Overall I am satisfied with the service I received Poor	Overall I am satisfied with the service I received Very Poor
Overall I am satisfied with the manner in which the Service handled any problems	Overall I am satisfied with the manner in which the Service handled any problems Excellent	Overall I am satisfied with the manner in which the Service handled any problems Good	Overall I am satisfied with the manner in which the Service handled any problems Satisfactory	Overall I am satisfied with the manner in which the Service handled any problems Poor	Overall I am satisfied with the manner in which the Service handled any problems Very Poor
Overall I am satisfied that the team member I dealt with shared good or excellent knowledge in relation to my query	Overall I am satisfied that the team member I dealt with shared good or excellent knowledge in relation to my query Excellent	Overall I am satisfied that the team member I dealt with shared good or excellent knowledge in relation to my query Good	Overall I am satisfied that the team member I dealt with shared good or excellent knowledge in relation to my query Satisfactory	Overall I am satisfied that the team member I dealt with shared good or excellent knowledge in relation to my query Poor	Overall I am satisfied that the team member I dealt with shared good or excellent knowledge in relation to my query Very Poor
Overall I am satisfied that the team were helpful and courteous in dealing with my enquiry	Overall I am satisfied that the team were helpful and courteous in dealing with my enquiry Excellent	Overall I am satisfied that the team were helpful and courteous in dealing with my enquiry Good	Overall I am satisfied that the team were helpful and courteous in dealing with my enquiry Satisfactory	Overall I am satisfied that the team were helpful and courteous in dealing with my enquiry Poor	Overall I am satisfied that the team were helpful and courteous in dealing with my enquiry Very Poor
Overall I am satisfied in the level of professionalism that the team showed in dealing with my enquiry	Overall I am satisfied in the level of professionalism that the team showed in dealing with my enquiry Excellent	Overall I am satisfied in the level of professionalism that the team showed in dealing with my enquiry Good	Overall I am satisfied in the level of professionalism that the team showed in dealing with my enquiry Satisfactory	Overall I am satisfied in the level of professionalism that the team showed in dealing with my enquiry Poor	Overall I am satisfied in the level of professionalism that the team showed in dealing with my enquiry Very Poor
Overall I am satisfied with the quality of information that I was provided with	Overall I am satisfied with the quality of information that I was provided with Excellent	Overall I am satisfied with the quality of information that I was provided with Good	Overall I am satisfied with the quality of information that I was provided with Satisfactory	Overall I am satisfied with the quality of information that I was provided with Poor	Overall I am satisfied with the quality of information that I was provided with Very Poor
Overall I am satisfied with the time it took to speak to someone about my enquiry	Overall I am satisfied with the time it took to speak to someone about my enquiry Excellent	Overall I am satisfied with the time it took to speak to someone about my enquiry Good	Overall I am satisfied with the time it took to speak to someone about my enquiry Satisfactory	Overall I am satisfied with the time it took to speak to someone about my enquiry Poor	Overall I am satisfied with the time it took to speak to someone about my enquiry Very Poor
Overall I am satisfied that I was treated fairly and with sensitivity	Overall I am satisfied that I was treated fairly and with sensitivity Excellent	Overall I am satisfied that I was treated fairly and with sensitivity Good	Overall I am satisfied that I was treated fairly and with sensitivity Satisfactory	Overall I am satisfied that I was treated fairly and with sensitivity Poor	Overall I am satisfied that I was treated fairly and with sensitivity Very Poor

If you rated any of the above less than satisfactory, please tell us why

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