Building Standards Customer Survey 2012
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1
. Have you used the Shetland Islands Council's Building Standards Service before?
Have you used the Shetland Islands Council's Building Standards Service before?
No, this is my first use of the Service
Single application for building warrant as Owner
Single application for building warrant as Agent/Architect
Multiple applications for building warrants as Agent/Architect
Single application for property certificate
Multiple applications for property certificates
What could we do to make your experience of the Service a better one?
*
2
. In what capacity have you engaged with the Building Standards Service?
In what capacity have you engaged with the Building Standards Service?
House Owner (domestic application)
Business Owner (non-domestic application)
Registered Architect (domestic application)
Registered Architect (non-domestic application)
Agent (non-domestic application)
Agent (domestic application)
Tenant (domestic application)
Tenant (non-domestic application)
Developer (domestic application)
Developer (non-domestic application)
Consulting Engineer
Consultant
Consultee
Solicitor - Conveyancing
Other (e.g. prospective purchaser)
3
. Guidance on how to make an application for a building warrant is provided on the Service website at http://www.shetland.gov.uk/buildingstandards. Did you manage to obtain all of the information you required regarding how to submit your building warrant application?
Guidance on how to make an application for a building warrant is provided on the Service website at http://www.shetland.gov.uk/buildingstandards. Did you manage to obtain all of the information you required regarding how to submit your building warrant application?
All the information and service I required was available
Some of the information and service I required was available
Little of the information or service I required was available
The information I required was not available
Information on the following subject would be useful to me:
4
. Did we communicate with you using Plain English and in a way that met your needs?
Did we communicate with you using Plain English and in a way that met your needs?
Yes
No
I require information to be provided in a different spoken language
My first or preferred language is British Sign Language
I require information in a large font
I require information in braile
I require information via audio tape
Your comments as to how we might communicate clearly with you would be appreciated, especially if your answer above was "No".
5
. Was there any part of our communication with you that was unclear?
Was there any part of our communication with you that was unclear?
Customer Charter
Application form and supporting information
Acknowledgement Letter
Email contact
Technical Assessment Letter (request for more information)
Warrant approval
Request to notify the Council of work starting
Request to notify the Council of stages of work
Requirement to obtain amendment to warrant prior to changes taking place
Requirement to submit completion certificate on completion of works
Period that the warrant remains valid
Right of appeal
Council complaints and complements procedure
Property certificate enquiry
Please use the space below to record any suggestions you may wish to make as to how our service might be tailored to your needs.
6
. What is your preferred method of communication with us regarding your warrant or enquiry?
1
2
3
4
5
Face to Face
1
2
3
4
5
Email
1
2
3
4
5
Letter
1
2
3
4
5
Electronic warrant application (Under consideration)
1
2
3
4
5
Social Media (Under consideration)
_4549786930_
_4549786931_
_4549786932_
_4549786933_
_4549786934_
7
. What turnaround time from application (warrant or property enquiry) to first response do you expect?
What turnaround time from application (warrant or property enquiry) to first response do you expect?
1-7 days (all periods are for working days)
8-14 days
15-28 days
29-42 days
43-56 days
57-90 days
*
8
. The Building Standards Service is considering introducing risk based service level agreements to determine how many inspections are needed for domestic warrants. Which of the following inspections (where appropriate) would you consider necessary?
The Building Standards Service is considering introducing risk based service level agreements to determine how many inspections are needed for domestic warrants. Which of the following inspections (where appropriate) would you consider necessary?
Foundations
Solum level
Damp-proof courses and damp proof membrane
Ground floor
Wall construction
Upper floors
Roof construction
Pre-plasterboard inspection - structure/ electrical and plumbing services
Insulation and ventilation
Drainage lines
Prior to occupation of the building
Completion
Any other stages where you would expect/ require an inspection:
9
. If a service level agreement was to be introduced would you be prepared to pay an additional fee for additional inspections?
If a service level agreement was to be introduced would you be prepared to pay an additional fee for additional inspections?
Yes
No
Whilst this area is still under consideration your comments, particularly with regard to the scale of any charges that might be levied for additional inspections, are invited.
10
. Under the Building (Scotland) Act 2003 the owner is ultimately responsible for ensuring that the building complies with the Building Regulations. Which of the following would accurately reflect your intentions with regard to the level of inspection you consider necessary for your project?
Under the Building (Scotland) Act 2003 the owner is ultimately responsible for ensuring that the building complies with the Building Regulations. Which of the following would accurately reflect your intentions with regard to the level of inspection you consider necessary for your project?
Reliance upon inspections carried out under reasonable inquiry
Reliance upon inspections allocated under a service level agreement
Consideration of the purchase of additonal inspections from the Building Standards Service
Employment of an Agent/Architect or Project Manager to act on your behalf
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