Schoolcraft College Security Police Customer Satisfaction Survey

1. The reason I contacted Schoolcraft College Security Police was regarding:

The reason I contacted Schoolcraft College Security Police was regarding: A Property Crime

A Crime Against Person(s)

A Vehicle Accident/Hit and Run

A Disturbance

A Lock-out or Other Vehicle Assist

Other (please specify)

2. I was a:

I was a: Crime Victim

Person Needing Assistance

Reporting Person

Witness

Other (please specify)

3. Please rate your experience with the Schoolcraft College Security Police Department:

	Strongly Agree	Agree	Somewhat Agree	Disagree	Strongly Disagree
My initial contact (either by phone or in person) was handled promptly and courteously.	*Please rate your experience with the Schoolcraft College Security Police Department: My initial contact (either by phone or in person) was handled promptly and courteously. Strongly Agree	My initial contact (either by phone or in person) was handled promptly and courteously. Agree	My initial contact (either by phone or in person) was handled promptly and courteously. Somewhat Agree	My initial contact (either by phone or in person) was handled promptly and courteously. Disagree	My initial contact (either by phone or in person) was handled promptly and courteously. Strongly Disagree
The officer arrived to assist me in a reasonable amount of time.	The officer arrived to assist me in a reasonable amount of time. Strongly Agree	The officer arrived to assist me in a reasonable amount of time. Agree	The officer arrived to assist me in a reasonable amount of time. Somewhat Agree	The officer arrived to assist me in a reasonable amount of time. Disagree	The officer arrived to assist me in a reasonable amount of time. Strongly Disagree
The officer was courteous and professional to me.	The officer was courteous and professional to me. Strongly Agree	The officer was courteous and professional to me. Agree	The officer was courteous and professional to me. Somewhat Agree	The officer was courteous and professional to me. Disagree	The officer was courteous and professional to me. Strongly Disagree
The officer showed concern for the situation.	The officer showed concern for the situation. Strongly Agree	The officer showed concern for the situation. Agree	The officer showed concern for the situation. Somewhat Agree	The officer showed concern for the situation. Disagree	The officer showed concern for the situation. Strongly Disagree
The officer took time to explain his/her actions to me.	The officer took time to explain his/her actions to me. Strongly Agree	The officer took time to explain his/her actions to me. Agree	The officer took time to explain his/her actions to me. Somewhat Agree	The officer took time to explain his/her actions to me. Disagree	The officer took time to explain his/her actions to me. Strongly Disagree
I was satisfied with the service I received.	I was satisfied with the service I received. Strongly Agree	I was satisfied with the service I received. Agree	I was satisfied with the service I received. Somewhat Agree	I was satisfied with the service I received. Disagree	I was satisfied with the service I received. Strongly Disagree
Overall, I feel safe on the Schoolcraft College campus.	Overall, I feel safe on the Schoolcraft College campus. Strongly Agree	Overall, I feel safe on the Schoolcraft College campus. Agree	Overall, I feel safe on the Schoolcraft College campus. Somewhat Agree	Overall, I feel safe on the Schoolcraft College campus. Disagree	Overall, I feel safe on the Schoolcraft College campus. Strongly Disagree

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