Donor Survey

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* 1. What type of donation center did you visit?

Retail Store Donation Center

Attended Donation Center (trailer)

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* 2. What it is your zip code?

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* 3. How did you feel about the donation center?

	Very Satisfied	Satisfied	Unsatisfied
Appearance and cleanliness	Appearance and cleanliness Very Satisfied	Appearance and cleanliness Satisfied	Appearance and cleanliness Unsatisfied
Convenience of center's location	Convenience of center's location Very Satisfied	Convenience of center's location Satisfied	Convenience of center's location Unsatisfied
Hours of operation	Hours of operation Very Satisfied	Hours of operation Satisfied	Hours of operation Unsatisfied
Informational signage	Informational signage Very Satisfied	Informational signage Satisfied	Informational signage Unsatisfied

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* 4. How did you feel about the service you received at the donation center?

	Yes	No
The donation attendant greeted me and was helpful	The donation attendant greeted me and was helpful Yes	The donation attendant greeted me and was helpful No
My donations were handled with care	My donations were handled with care Yes	My donations were handled with care No
I was thanked by the donation attendant and offered a receipt	I was thanked by the donation attendant and offered a receipt Yes	I was thanked by the donation attendant and offered a receipt No
Goodwill's mission of changing lives through the power of work was advertised in the donation area	Goodwill's mission of changing lives through the power of work was advertised in the donation area Yes	Goodwill's mission of changing lives through the power of work was advertised in the donation area No

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* 5. Based on your donation experience...

	Yes	No
Would you donate at this donation center again?	Would you donate at this donation center again? Yes	Would you donate at this donation center again? No
Would you donate to Goodwill again?	Would you donate to Goodwill again? Yes	Would you donate to Goodwill again? No
Would you refer someone else to donate to Goodwill?	Would you refer someone else to donate to Goodwill? Yes	Would you refer someone else to donate to Goodwill? No

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* 6. Do you donate to other organizations?

Yes

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* 7. If yes, which organizations and why?

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* 8. How often do you donate to Goodwill?

Once a month or more

2-5 times a year

Once a year or less

This was my first donation to Goodwill

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* 9. How far do you travel to donate at Goodwill?

Less than 10 minutes

Between 10 and 30 minutes

More than 30 minutes

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* 10. Which of the following are important when deciding to donate to Goodwill? (select top 3 choices)

Convenience and location of the donation center

Strongly believe in Goodwill's mission

Know someone receiving Goodwill's services

Tax receipts are available

Operating hours are convenient

Doing your part to help the community

Other

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* 11. Overall, how would you rate your donation experience at Goodwill?

Very satisfied

Satisfied

Unsatisfied

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* 12. How did you find about about this donation center?

Television

Radio

Newspaper

E-Mail

Direct Mail

Billboard

Word of Mouth

Driving By

Website

Facebook

Twitter

Other

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* 13. Please use this space for any additional comments you may have:

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* 14. Please select your gender

Female

Male

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* 15. Please select your age group

20 and younger

21-30

31-40

41-50

51-65

65 and older

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* 16. How many people live in your household? (please enter the number of persons)

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* 17. Please indicate your annual household income

Below $25,000

$25,000 - $50,000

$50,000 - $100,000

Above $100,000

Prefer not to answer

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* 18. Please indicate the highest level of school you attended

Some high school

High school graduate

Some college

College graduate

Advanced degree

Prefer not to answer

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* 19. Please indicate your ethnic or racial heritage (select all that apply)

African-American

Asian

Hispanic

Native American

White/Caucasian

Other

Prefer not to answer

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* 1. What type of donation center did you visit?

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* 2. What it is your zip code?

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* 3. How did you feel about the donation center?

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* 4. How did you feel about the service you received at the donation center?

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* 5. Based on your donation experience...

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* 6. Do you donate to other organizations?

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* 7. If yes, which organizations and why?

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* 8. How often do you donate to Goodwill?

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* 9. How far do you travel to donate at Goodwill?

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* 10. Which of the following are important when deciding to donate to Goodwill? (select top 3 choices)

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* 11. Overall, how would you rate your donation experience at Goodwill?

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* 12. How did you find about about this donation center?

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* 13. Please use this space for any additional comments you may have:

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* 14. Please select your gender

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* 15. Please select your age group

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* 16. How many people live in your household? (please enter the number of persons)

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* 17. Please indicate your annual household income

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* 18. Please indicate the highest level of school you attended

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* 19. Please indicate your ethnic or racial heritage (select all that apply)

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* 20. Name

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* 21. E-Mail address

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* 22. Telephone