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Donor Survey
Please help us further our mission and improve our service to the community by completing this survey.
100%
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1.
What type of donation center did you visit?
(Required.)
Retail Store Donation Center
Attended Donation Center (trailer)
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2.
What it is your zip code?
(Required.)
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3.
How did you feel about the donation center?
(Required.)
Very Satisfied
Satisfied
Unsatisfied
Appearance and cleanliness
Very Satisfied
Satisfied
Unsatisfied
Convenience of center's location
Very Satisfied
Satisfied
Unsatisfied
Hours of operation
Very Satisfied
Satisfied
Unsatisfied
Informational signage
Very Satisfied
Satisfied
Unsatisfied
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4.
How did you feel about the service you received at the donation center?
(Required.)
Yes
No
The donation attendant greeted me and was helpful
Yes
No
My donations were handled with care
Yes
No
I was thanked by the donation attendant and offered a receipt
Yes
No
Goodwill's mission of changing lives through the power of work was advertised in the donation area
Yes
No
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5.
Based on your donation experience...
(Required.)
Yes
No
Would you donate at this donation center again?
Yes
No
Would you donate to Goodwill again?
Yes
No
Would you refer someone else to donate to Goodwill?
Yes
No
6.
Do you donate to other organizations?
Yes
No
7.
If yes, which organizations and why?
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8.
How often do you donate to Goodwill?
(Required.)
Once a month or more
2-5 times a year
Once a year or less
This was my first donation to Goodwill
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9.
How far do you travel to donate at Goodwill?
(Required.)
Less than 10 minutes
Between 10 and 30 minutes
More than 30 minutes
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10.
Which of the following are important when deciding to donate to Goodwill? (select top 3 choices)
(Required.)
Convenience and location of the donation center
Strongly believe in Goodwill's mission
Know someone receiving Goodwill's services
Tax receipts are available
Operating hours are convenient
Doing your part to help the community
Other
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11.
Overall, how would you rate your donation experience at Goodwill?
(Required.)
Very satisfied
Satisfied
Unsatisfied
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12.
How did you find about about this donation center?
(Required.)
Television
Radio
Newspaper
E-Mail
Direct Mail
Billboard
Word of Mouth
Driving By
Website
Facebook
Twitter
Other
13.
Please use this space for any additional comments you may have:
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14.
Please select your gender
(Required.)
Female
Male
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15.
Please select your age group
(Required.)
20 and younger
21-30
31-40
41-50
51-65
65 and older
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16.
How many people live in your household? (please enter the number of persons)
(Required.)
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17.
Please indicate your annual household income
(Required.)
Below $25,000
$25,000 - $50,000
$50,000 - $100,000
Above $100,000
Prefer not to answer
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18.
Please indicate the highest level of school you attended
(Required.)
Some high school
High school graduate
Some college
College graduate
Advanced degree
Prefer not to answer
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19.
Please indicate your ethnic or racial heritage (select all that apply)
(Required.)
African-American
Asian
Hispanic
Native American
White/Caucasian
Other
Prefer not to answer
20.
Name
21.
E-Mail address
22.
Telephone
