Exit this survey CES Front Desk Assistance Survey Question Title * 1. With which CES representative did you communicate? Tara Graham Nick Martinez Stephanie Roman Sheri Soo Other CES staff member (Michelle, Jessica, Kit, Eleazar, Dan, or Chandni--please enter name in comments) Another student team member (Caley, Ryan, Lauren, Kara, Paul--please enter name in comments) I communicated with more than one person I can't remember, but it was a female I can't remember, but it was a male Comments (name of "other" staff member, etc.) Question Title * 2. How did you communicate with the CES representative (check all that apply)? Email Telephone Facsimile Communicated in person Hard copy letter or memo Comments Question Title * 3. How well did the CES representative listen to you and understand what you needed? Extremely well Very well Moderately well Somewhat Not at all Comments Question Title * 4. How friendly and eager to help you was the CES representative? Extremely friendly and helpful Very friendly and helpful Moderately friendly and helpful Friendly but not professional/helpful Professional but not friendly Not friendly, professional, or helpful Comments Question Title * 5. How knowledgeable was the CES representative who assisted you? Extremely knowledgeable Very knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Comments Question Title * 6. If you called for a reservation or for CES support, were you able to make a reservation or arrange for the support you wanted? Not Applicable Yes, all of my requests were completely fulfilled Yes, some of my requests were fulfilled No, but I received a substitution (second preference, different support) that was adequate No, but I understood why I could not receive what I wanted No, and I did not receive an adequate explanation Comments Question Title * 7. If you needed assistance from CES in the future, would you request to speak with the same representative again? Yes, I would request the same person No, I would not request the same person It would not matter to me which person assisted me Comments Question Title * 8. What word(s) would you use to describe the CES representative with whom you communicated? (Please check all that apply.) Helpful Friendly Understanding Personable Caring Thorough Professional Knowledgeable Adequate Indifferent Uncommunicative Frustrating Condescending Uninformed Infuriating Rude Question Title * 9. With which type of customer listed would you most closely identify? Student at Seattle University Alumnus/alumna of Seattle University Staff member at Seattle University Faculty member at Seattle University Customer from outside Seattle University Other (please clarify in "Comments" below) Comments Question Title * 10. If there is anything else you would like to share about your experience with the CES Front Desk, please feel free to comment below.Please also feel free to contact the Director of Conference & Event Services, Kit Morse, at (206) 296-5569 or kmorse@seattleu.edu with comments and/or suggestions. Done
