CES Front Desk Assistance Survey

1. With which CES representative did you communicate?

With which CES representative did you communicate? Alexis Walsh

Brittany Bergquist

Julia Ashley

Lauren Wheatley

Nick Martinez

Jordan Wilson

Jacob Wild (Staff, Lead Scheduler)

Other CES staff member (Michelle Pelletier, Kevin Eggers, Kate Kelly, Jessica Mullenax, Kit Morse)

Another student team member (Diana, McCall, Mary, Katie, Emily)

I communicated with more than one person

I can't remember, but it was a female

I can't remember, but it was a male

Comments (name of "other" staff member, etc.)

2. How did you communicate with the CES representative (check all that apply)?

How did you communicate with the CES representative (check all that apply)? E-mail

Telephone

Facsimile

Hard copy letter or memo

Comments

3. How well did the CES representative listen to you and understand what you needed?

How well did the CES representative listen to you and understand what you needed? Extremely well

Very well

Moderately well

Somewhat

Not at all

Comments

4. How friendly and eager to help you was the CES representative?

How friendly and eager to help you was the CES representative? Extremely friendly and helpful

Very friendly and helpful

Moderately friendly and helpful

Friendly but not professional/helpful

Professional but not friendly

Not friendly, professional, or helpful

Comments

5. How knowledgeable was the CES representative that assisted you?

How knowledgeable was the CES representative that assisted you? Extremely knowledgeable

Very knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

Comments

6. If you called for a reservation or for CES support, were you able to make a reservation or arrange for the support you wanted?

If you called for a reservation or for CES support, were you able to make a reservation or arrange for the support you wanted? Not Applicable

Yes, all of my requests were completely fulfilled

Yes, some of my requests were fulfilled

No, but I received a substitution (second preference, different support) that was adequate

No, but I understood why I could not receive what I wanted

No, and I did not receive an adequate explanation

Comments

7. If you needed assistance from CES in the future, would you request to speak with the same representative again?

If you needed assistance from CES in the future, would you request to speak with the same representative again? Yes, I would request the same person

No, I would not request the same person

It would not matter to me which person assisted me

Comments

8. What word(s) would you use to describe the CES representative with whom you communicated? (Please check all that apply.)

What word(s) would you use to describe the CES representative with whom you communicated? (Please check all that apply.) Helpful

Friendly

Understanding

Personable

Caring

Thorough

Professional

Knowledgeable

Adequate

Indifferent

Uncommunicative

Frustrating

Condescending

Uninformed

Infuriating

Rude

9. With which type of customer listed would you most closely identify?

With which type of customer listed would you most closely identify? Student at Seattle University

Alumnus/alumna of Seattle University

Staff member at Seattle University

Faculty member at Seattle University

Customer from outside Seattle University

Other (please clarify in "Comments" below)

Comments

10. If there is anything else you would like to share about your experience with the CES Front Desk, please feel free to comment below.

Please also feel free to contact the Director of Conference & Event Services, Kit Morse, at (206) 296-5569 or kmorse@seattleu.edu with comments and/or suggestions.

If there is anything else you would like to share about your experience with the CES Front Desk, please feel free to comment below. Please also feel free to contact the Director of Conference & Event Services, Kit Morse, at (206) 296-5569 or kmorse@seattleu.edu with comments and/or suggestions.