5th Customer Experience Management 2012 - Survey

 
For your chance to win a free pass to the
5th Customer Experience Management 2012 Conference, to be held on the 30th April - 02 May in Sydney NSW, please complete the survey below.

For more information about the key industry event for customer experience professionals, please visit the official event website:
http://www.customerexperienceevent.com.au, call 02 9229 1000 or email enquire@iqpc.com.au

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1. What is your primary challenge or concern for your Customer Experience Management team in 2012?

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2. How important is the integration of digital channels and social media into the overall customer experience strategies at your company?

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3. How sophisticated is your company’s integration of digital channels into your overall customer experience? Rate this from 1-10. 1 = Not integrated at all, 10 = Seamless integration.

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4. Does your company currently monitor online channels (forums and social media etc.) to get customer feedback?

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5. Approximately how much will the online budget for your customer experience team increase/decrease in 2012? (Please put “+” or “–“and then a percentage, e.g., an increase of 70% would be “+70%”.)

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6. It is difficult for my customer experience team to get senior management buy-in to invest in customer analytics and segmentation software.

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7. How consistent is the communication with your customers across all touch points and channels in your business?

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8. Our Customer Experience team has difficulty demonstrating ROI to senior management:

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9. How do you learn about CEM solution providers?

10. Which of your colleagues would benefit from attending the Customer Experience Management 2012 conference to network with and learn from other CEM experts?

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11. For your chance to win a free pass to the 5th Customer Experience Management 2012 event, please enter your details below:

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