Wandle Customer Experience Committee Skills Survey 2024

1 Skills Audit

For each of the subject areas below please select the description that best describes your skills and experience. 

Expert - You have specialist, up to date knowledge and experience in this area. You are likely to have worked or be working in this field and may have a relevant qualification. 

Competent - An area in which you have confidence, would understand all the detail of a committee paper and could contribute significantly to committee discussion and decision-making on the subject. This would include providing relevant challenge to the Executive Team.

Working knowledge - You understand the basics in this area and can evaluate the options and appreciate the implications of a committee decision on this subject. 

Limited/None - You have only a limited understanding of the subject. You may not always fully understand the subject matter or the implications of decisions made about it.
1.Name:
2.For each of the subject areas below please select the description that best describes your skills and experience.

General Business Skills and Experience
Expert
Competent
Working Knowledge
Limited/None
Strategic management and planning
Risk identification and management
Culture, change management & organisational development
Performance measurement and management
General business / commercial management
Governance and Regulation
Information technology strategy and systems
Information management / data protection / cyber security
Government Policy, political insight and influence
3.For each of the subject areas below please select the description that best describes your skills and experience.

Housing, property and customers
Expert
Competent
Working Knowledge
Limited/None
Social housing
Shared ownership and leasehold property
Repairs and maintenance
Building Safety
Provision of customer services
Knowledge of areas and communities served by Wandle
Digital customer services and / or digital transformation
Customer Involvement, Insight and Scrutiny