Wandle Customer Experience Committee Skills Survey 2024

1 Skills Audit

For each of the subject areas below please select the description that best describes your skills and experience.

Expert - You have specialist, up to date knowledge and experience in this area. You are likely to have worked or be working in this field and may have a relevant qualification.

Competent - An area in which you have confidence, would understand all the detail of a committee paper and could contribute significantly to committee discussion and decision-making on the subject. This would include providing relevant challenge to the Executive Team.

Working knowledge - You understand the basics in this area and can evaluate the options and appreciate the implications of a committee decision on this subject.

Limited/None - You have only a limited understanding of the subject. You may not always fully understand the subject matter or the implications of decisions made about it.

Question Title

* 1. Name:

Question Title

* 2. For each of the subject areas below please select the description that best describes your skills and experience.

General Business Skills and Experience

	Expert	Competent	Working Knowledge	Limited/None
Strategic management and planning	Strategic management and planning Expert	Strategic management and planning Competent	Strategic management and planning Working Knowledge	Strategic management and planning Limited/None
Risk identification and management	Risk identification and management Expert	Risk identification and management Competent	Risk identification and management Working Knowledge	Risk identification and management Limited/None
Culture, change management & organisational development	Culture, change management & organisational development Expert	Culture, change management & organisational development Competent	Culture, change management & organisational development Working Knowledge	Culture, change management & organisational development Limited/None
Performance measurement and management	Performance measurement and management Expert	Performance measurement and management Competent	Performance measurement and management Working Knowledge	Performance measurement and management Limited/None
General business / commercial management	General business / commercial management Expert	General business / commercial management Competent	General business / commercial management Working Knowledge	General business / commercial management Limited/None
Governance and Regulation	Governance and Regulation Expert	Governance and Regulation Competent	Governance and Regulation Working Knowledge	Governance and Regulation Limited/None
Information technology strategy and systems	Information technology strategy and systems Expert	Information technology strategy and systems Competent	Information technology strategy and systems Working Knowledge	Information technology strategy and systems Limited/None
Information management / data protection / cyber security	Information management / data protection / cyber security Expert	Information management / data protection / cyber security Competent	Information management / data protection / cyber security Working Knowledge	Information management / data protection / cyber security Limited/None
Government Policy, political insight and influence	Government Policy, political insight and influence Expert	Government Policy, political insight and influence Competent	Government Policy, political insight and influence Working Knowledge	Government Policy, political insight and influence Limited/None

Question Title

* 3. For each of the subject areas below please select the description that best describes your skills and experience.

Housing, property and customers

	Expert	Competent	Working Knowledge	Limited/None
Social housing	Social housing Expert	Social housing Competent	Social housing Working Knowledge	Social housing Limited/None
Shared ownership and leasehold property	Shared ownership and leasehold property Expert	Shared ownership and leasehold property Competent	Shared ownership and leasehold property Working Knowledge	Shared ownership and leasehold property Limited/None
Repairs and maintenance	Repairs and maintenance Expert	Repairs and maintenance Competent	Repairs and maintenance Working Knowledge	Repairs and maintenance Limited/None
Building Safety	Building Safety Expert	Building Safety Competent	Building Safety Working Knowledge	Building Safety Limited/None
Provision of customer services	Provision of customer services Expert	Provision of customer services Competent	Provision of customer services Working Knowledge	Provision of customer services Limited/None
Knowledge of areas and communities served by Wandle	Knowledge of areas and communities served by Wandle Expert	Knowledge of areas and communities served by Wandle Competent	Knowledge of areas and communities served by Wandle Working Knowledge	Knowledge of areas and communities served by Wandle Limited/None
Digital customer services and / or digital transformation	Digital customer services and / or digital transformation Expert	Digital customer services and / or digital transformation Competent	Digital customer services and / or digital transformation Working Knowledge	Digital customer services and / or digital transformation Limited/None
Customer Involvement, Insight and Scrutiny	Customer Involvement, Insight and Scrutiny Expert	Customer Involvement, Insight and Scrutiny Competent	Customer Involvement, Insight and Scrutiny Working Knowledge	Customer Involvement, Insight and Scrutiny Limited/None

Wandle Customer Experience Committee Skills Survey 2024

1 Skills Audit

Question Title

* 1. Name:

Question Title

* 2. For each of the subject areas below please select the description that best describes your skills and experience.General Business Skills and Experience

Question Title

* 3. For each of the subject areas below please select the description that best describes your skills and experience.Housing, property and customers

* 2. For each of the subject areas below please select the description that best describes your skills and experience.

General Business Skills and Experience

* 3. For each of the subject areas below please select the description that best describes your skills and experience.

Housing, property and customers