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* 1. We were happy to provide delivery of the gift. Were you satisfied the gift and with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

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* 2. Overall, are you satisfied with your experience using the gift you received, neither satisfied or dissatisfied with it, or dissatisfied with it?

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* 3. What would make you more likely to use our products and services?

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* 4. If you are not likely to buy our products, why not?

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