Garrett Leather Corp.

Customer Satisfaction Questionnaire

Garrett Leather upholds the highest quality standards in the upholstery leather industry. With your help, we can continue our legacy as a leading leather supplier offering the finest products and services.

Please complete the following ten questions. If you would like to be eligible to win a free leather handbag, please enter your email address for question #9. When finished, click on "Done" at the bottom of the page to submit your answers.

1. How often do you use leather?

How often do you use leather? 4 - Often

3 - Sometimes

2 - Rarely

1 - Never

2. When was your last order from Garrett Leather?

When was your last order from Garrett Leather? 0-6 Months	6-12 Months	1-2 Years	Over 2 Years	Never
If answer from above is "Never", what can we do to win your business?

3. Who is your Garrett Sales Representative?

Who is your Garrett Sales Representative?

4. Who is your Garrett Customer Service Representative?

Who is your Garrett Customer Service Representative?

5. Please rate Garrett Leather in the following areas:

	4 - Very Satisfied	3 - Somewhat Satisfied	2 - Somewhat Dissatisfied	1 - Very Dissatisfied
Quality of product	*Please rate Garrett Leather in the following areas: Quality of product 4 - Very Satisfied	Quality of product 3 - Somewhat Satisfied	Quality of product 2 - Somewhat Dissatisfied	Quality of product 1 - Very Dissatisfied
Pricing	Pricing 4 - Very Satisfied	Pricing 3 - Somewhat Satisfied	Pricing 2 - Somewhat Dissatisfied	Pricing 1 - Very Dissatisfied
Delivery time	Delivery time 4 - Very Satisfied	Delivery time 3 - Somewhat Satisfied	Delivery time 2 - Somewhat Dissatisfied	Delivery time 1 - Very Dissatisfied
Range of products/services	Range of products/services 4 - Very Satisfied	Range of products/services 3 - Somewhat Satisfied	Range of products/services 2 - Somewhat Dissatisfied	Range of products/services 1 - Very Dissatisfied

What is the most important criteria when making a leather purchase?

6. Please rate your level of satisfaction with your sales representative in the following areas:

	4 - Very Satisfied	3 - Somewhat Satisfied	2 - Somewhat Dissatisfied	1 - Very Dissatisfied
Responsiveness	*Please rate your level of satisfaction with your sales representative in the following areas: Responsiveness 4 - Very Satisfied	Responsiveness 3 - Somewhat Satisfied	Responsiveness 2 - Somewhat Dissatisfied	Responsiveness 1 - Very Dissatisfied
Professionalism	Professionalism 4 - Very Satisfied	Professionalism 3 - Somewhat Satisfied	Professionalism 2 - Somewhat Dissatisfied	Professionalism 1 - Very Dissatisfied
Product Knowledge	Product Knowledge 4 - Very Satisfied	Product Knowledge 3 - Somewhat Satisfied	Product Knowledge 2 - Somewhat Dissatisfied	Product Knowledge 1 - Very Dissatisfied
Frequency of Visits	Frequency of Visits 4 - Very Satisfied	Frequency of Visits 3 - Somewhat Satisfied	Frequency of Visits 2 - Somewhat Dissatisfied	Frequency of Visits 1 - Very Dissatisfied
Understanding My Needs	Understanding My Needs 4 - Very Satisfied	Understanding My Needs 3 - Somewhat Satisfied	Understanding My Needs 2 - Somewhat Dissatisfied	Understanding My Needs 1 - Very Dissatisfied

If you have any comments on how your sales representative can better serve your needs, please let us know.

7. Please rate your level of satisfaction with your customer service representative in the following areas:

	4 - Very Satisfied	3 - Somewhat Satisfied	2 - Somewhat Dissatisfied	1 - Very Dissatisfied
Responsiveness	*Please rate your level of satisfaction with your customer service representative in the following areas: Responsiveness 4 - Very Satisfied	Responsiveness 3 - Somewhat Satisfied	Responsiveness 2 - Somewhat Dissatisfied	Responsiveness 1 - Very Dissatisfied
Professionalism	Professionalism 4 - Very Satisfied	Professionalism 3 - Somewhat Satisfied	Professionalism 2 - Somewhat Dissatisfied	Professionalism 1 - Very Dissatisfied
Product Understanding	Product Understanding 4 - Very Satisfied	Product Understanding 3 - Somewhat Satisfied	Product Understanding 2 - Somewhat Dissatisfied	Product Understanding 1 - Very Dissatisfied
Understanding My Needs	Understanding My Needs 4 - Very Satisfied	Understanding My Needs 3 - Somewhat Satisfied	Understanding My Needs 2 - Somewhat Dissatisfied	Understanding My Needs 1 - Very Dissatisfied

If you have any comments on how our customer service representatives can better serve your needs, please let us know.

8. What is your overall satisfaction rating of Garrett Leather?

What is your overall satisfaction rating of Garrett Leather? 4 - Very Satisfied

3 - Somewhat Satisfied

2 - Somewhat Dissatisfied

1 - Very Dissatisfied

If you have any comments on how we can improve your satisfaction with our products or services, please let us know.

9. Would you like to be eligible for the prize drawing? If yes, please enter your e-mail address.

Would you like to be eligible for the prize drawing? If yes, please enter your e-mail address.

10. May we contact you regarding your responses?

May we contact you regarding your responses? 1 - Yes

2 - No

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