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1. PensAndLeather Website Survey
33%
Please take a moment to rate your shopping experience with www.pensandleather.com
Your input is greatly appreciated, we review each and every one of the surveys submitted. Praise is great and constructive criticism will help us improve our website and your future shopping experience with us.
Thank you!
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1
. How would you rate the following functions of our website:
Well Above Average
Above Average
Average
Below Average
Well Below Average
N/A
Ease of navigation
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How would you rate the following functions of our website: Ease of navigation Well Above Average
Ease of navigation Above Average
Ease of navigation Average
Ease of navigation Below Average
Ease of navigation Well Below Average
Ease of navigation N/A
Freshness of content
Freshness of content Well Above Average
Freshness of content Above Average
Freshness of content Average
Freshness of content Below Average
Freshness of content Well Below Average
Freshness of content N/A
Accuracy of information
Accuracy of information Well Above Average
Accuracy of information Above Average
Accuracy of information Average
Accuracy of information Below Average
Accuracy of information Well Below Average
Accuracy of information N/A
Quality of content
Quality of content Well Above Average
Quality of content Above Average
Quality of content Average
Quality of content Below Average
Quality of content Well Below Average
Quality of content N/A
Quantity of content
Quantity of content Well Above Average
Quantity of content Above Average
Quantity of content Average
Quantity of content Below Average
Quantity of content Well Below Average
Quantity of content N/A
Layout/design
Layout/design Well Above Average
Layout/design Above Average
Layout/design Average
Layout/design Below Average
Layout/design Well Below Average
Layout/design N/A
Customer support
Customer support Well Above Average
Customer support Above Average
Customer support Average
Customer support Below Average
Customer support Well Below Average
Customer support N/A
Meeting your needs
Meeting your needs Well Above Average
Meeting your needs Above Average
Meeting your needs Average
Meeting your needs Below Average
Meeting your needs Well Below Average
Meeting your needs N/A
Use of Live Chat
Use of Live Chat Well Above Average
Use of Live Chat Above Average
Use of Live Chat Average
Use of Live Chat Below Average
Use of Live Chat Well Below Average
Use of Live Chat N/A
Check Out
Check Out Well Above Average
Check Out Above Average
Check Out Average
Check Out Below Average
Check Out Well Below Average
Check Out N/A
Other (please specify)
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2
. On your last visit, what was your primary reason for visiting our website?
On your last visit, what was your primary reason for visiting our website?
Product purchase
Seeking product information
Seeking company information
Just looking around
Other (please specify)
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3
. How likely are you to visit our website again?
How likely are you to visit our website again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
No Responses
Other (please specify)
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