District Resource Allocation Survey

How Do You Think the Capital Area Library District Is Doing?

The Capital Area Library District coordinates and provides opportunities to 22 public library locations and 2 administrative offices in Cumberland, Dauphin, and Perry counties through services, resources, and collections.

The Capital Area Library District is funded through State Aid to District Library Centers.

We are committed to monitoring the quality of the services and resources we provide; as part of an ongoing improvement process and to help us to continue to provide priority services, we would appreciate your feedback on our performance. (All submissions are completely anonymous. IP tracking is turned off for this survey.)

1. Please rate the following aspects of Capital Area Library District work.

	Excellent	Good	Adequate	Poor	I don't know	Not Applicable
Understanding your library location's needs	*Please rate the following aspects of Capital Area Library District work. Understanding your library location's needs Excellent	Understanding your library location's needs Good	Understanding your library location's needs Adequate	Understanding your library location's needs Poor	Understanding your library location's needs I don't know	Understanding your library location's needs Not Applicable
Understanding your library customer needs	Understanding your library customer needs Excellent	Understanding your library customer needs Good	Understanding your library customer needs Adequate	Understanding your library customer needs Poor	Understanding your library customer needs I don't know	Understanding your library customer needs Not Applicable
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively I don't know	Communicating clearly and effectively Not Applicable
Keeping you informed of progress on projects	Keeping you informed of progress on projects Excellent	Keeping you informed of progress on projects Good	Keeping you informed of progress on projects Adequate	Keeping you informed of progress on projects Poor	Keeping you informed of progress on projects I don't know	Keeping you informed of progress on projects Not Applicable
Providing value for budget	Providing value for budget Excellent	Providing value for budget Good	Providing value for budget Adequate	Providing value for budget Poor	Providing value for budget I don't know	Providing value for budget Not Applicable
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems I don't know	Responding promptly to problems Not Applicable
Meeting overall mission	Meeting overall mission Excellent	Meeting overall mission Good	Meeting overall mission Adequate	Meeting overall mission Poor	Meeting overall mission I don't know	Meeting overall mission Not Applicable

Provide any comments about ratings

2. Overall, how do you rate the quality of the Capital Area Library District?

Overall, how do you rate the quality of the Capital Area Library District? Excellent	Good	Adequate	Poor	Unacceptable
Comments?

3. Please give input on the following overall service areas outlined in the district agreement.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Delivery	*Please give input on the following overall service areas outlined in the district agreement. Delivery Excellent	Delivery Good	Delivery Adequate	Delivery Poor	Delivery Unacceptable	Delivery N/A
Interlibrary Loan Services	Interlibrary Loan Services Excellent	Interlibrary Loan Services Good	Interlibrary Loan Services Adequate	Interlibrary Loan Services Poor	Interlibrary Loan Services Unacceptable	Interlibrary Loan Services N/A
District Loan: Cooperative Programs	District Loan: Cooperative Programs Excellent	District Loan: Cooperative Programs Good	District Loan: Cooperative Programs Adequate	District Loan: Cooperative Programs Poor	District Loan: Cooperative Programs Unacceptable	District Loan: Cooperative Programs N/A
Consultant Availability & Knowledge	Consultant Availability & Knowledge Excellent	Consultant Availability & Knowledge Good	Consultant Availability & Knowledge Adequate	Consultant Availability & Knowledge Poor	Consultant Availability & Knowledge Unacceptable	Consultant Availability & Knowledge N/A
Consultant work with State programs	Consultant work with State programs Excellent	Consultant work with State programs Good	Consultant work with State programs Adequate	Consultant work with State programs Poor	Consultant work with State programs Unacceptable	Consultant work with State programs N/A
Reference Services to Libraries	Reference Services to Libraries Excellent	Reference Services to Libraries Good	Reference Services to Libraries Adequate	Reference Services to Libraries Poor	Reference Services to Libraries Unacceptable	Reference Services to Libraries N/A
Electronic Resources Coordination	Electronic Resources Coordination Excellent	Electronic Resources Coordination Good	Electronic Resources Coordination Adequate	Electronic Resources Coordination Poor	Electronic Resources Coordination Unacceptable	Electronic Resources Coordination N/A
DLC Collections: ebooks and prof. coll	DLC Collections: ebooks and prof. coll Excellent	DLC Collections: ebooks and prof. coll Good	DLC Collections: ebooks and prof. coll Adequate	DLC Collections: ebooks and prof. coll Poor	DLC Collections: ebooks and prof. coll Unacceptable	DLC Collections: ebooks and prof. coll N/A
Training/Workshops/Presentations	Training/Workshops/Presentations Excellent	Training/Workshops/Presentations Good	Training/Workshops/Presentations Adequate	Training/Workshops/Presentations Poor	Training/Workshops/Presentations Unacceptable	Training/Workshops/Presentations N/A
Special Projects	Special Projects Excellent	Special Projects Good	Special Projects Adequate	Special Projects Poor	Special Projects Unacceptable	Special Projects N/A

Provide additional comments about ratings

4. What services and resources can meet library and library customer needs at the lowest cost/highest return on investment using shared (state, district, or regional level) resources?

What services and resources can meet library and library customer needs at the lowest cost/highest return on investment using shared (state, district, or regional level) resources?

5. What is something the district currently does that you want to change, either through improvement or discontinuation? Why?

What is something the district currently does that you want to change, either through improvement or discontinuation? Why?

6. What suggestions for new services and resources would you present if district funding increased dramatically?

What suggestions for new services and resources would you present if district funding increased dramatically?

7. Say anything in this space:
Feel free to share any additional feedback you may have. Perhaps one of the questions below will prompt your best thinking:
1. What would be different if district resources were not provided?
2. Is there a better way the district could provide a specific service that is mandated by state standards?
3. What processes in your library consume the most resources and staff time?
4. For what district services do you receive positive (and negative) customer or staff feedback?
5. In what areas would cooperation help your library more?
6. In what areas do you, staff, or boards need “consulting” for at your library?
7. What services best deliver “value” that library stakeholders support?
8. What topics do you wish the District could cover in continuing education or workshops?

Say anything in this space: Feel free to share any additional feedback you may have. Perhaps one of the questions below will prompt your best thinking: 1. What would be different if district resources were not provided? 2. Is there a better way the district could provide a specific service that is mandated by state standards? 3. What processes in your library consume the most resources and staff time? 4. For what district services do you receive positive (and negative) customer or staff feedback? 5. In what areas would cooperation help your library more? 6. In what areas do you, staff, or boards need “consulting” for at your library? 7. What services best deliver “value” that library stakeholders support? 8. What topics do you wish the District could cover in continuing education or workshops?

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