CAC CUSTOMER SATISFACTION SURVEY

 
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1. Have you contacted (via telephone or email) and/or have you been contacted by the Career and Academic Connections (CAC) staff since August 1, 2012?
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2. During this timeframe, I have contacted CAC staff or have been contacted by CAC staff to obtain information on the following: (Please select all that apply.)
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3. If you have contact with CAC staff via telephone, please respond regarding your overall experience with the following:
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
Staff members are courteous
I gain access to a live person quickly
I am routed directly to the proper person
I am given a clear explanation
I am treated in a professional manner
Staff members respond to my telephone request promptly
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4. If you have attended a workshop or presentation by a CAC staff member, please respond regarding your overall experience with the following:
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
Workshop was well organized
Workshop presenters were knowledgeable and professional
Workshop materials are professional and appropriate
Information prior to the workshop is complete and received in a timely fashion
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5. Regarding contact with CAC staff in general, please respond regarding your overall experience with the following:
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
CAC staff members treat me with respect
CAC staff members demonstrate a willingness to assist
CAC staff members respond to my email requests promptly
CAC staff provides thorough and accurate information
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6. Please respond to the following questions regarding your overall experience with CAC printed information:
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
Printed information is available by request
Printed information is accurate
Printed information is understandable
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7. Overall satisfaction with CAC:
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
Overall, I am satisfied with my contact with CAC staff
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8. Have you visited the CAC website?
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9. Please respond to the following questions regarding your experience with the CAC website: (These questions refers to the CAC website, not the ODCTE website in general)
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
The CAC website is easy to locate
It is easy to find information I need on the website
The information on the website is easy to understand
Updated information on the website is easy to identify
Services are easy to find on the website
Programs are easy to find on the website
I am able to find clear information on how to contact CAC staff
I am satisfied with the content quality
The overall organization of the website makes it easy to locate what I am looking for
My visits to the website meet my needs
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