CAC CUSTOMER SATISFACTION SURVEY

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* 1. Have you contacted (via telephone or email) and/or have you been contacted by the Career and Academic Connections (CAC) staff since August 1, 2012?

Yes

No

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* 2. During this timeframe, I have contacted CAC staff or have been contacted by CAC staff to obtain information on the following: (Please select all that apply.)

Guidance and Counseling

Academics

Special Needs

OKCIS

Placement

CRC/WorkKeys

Military Issues

Assessments

Non-Traditional Issues

CAC Social Media – Facebook, Twitter, Pinterest, Blogs, Newsletters

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* 3. If you have contact with CAC staff via telephone, please respond regarding your overall experience with the following:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Staff members are courteous	Staff members are courteous Strongly Agree	Staff members are courteous Agree	Staff members are courteous Neutral	Staff members are courteous Disagree	Staff members are courteous Strongly Disagree	Staff members are courteous N/A
I gain access to a live person quickly	I gain access to a live person quickly Strongly Agree	I gain access to a live person quickly Agree	I gain access to a live person quickly Neutral	I gain access to a live person quickly Disagree	I gain access to a live person quickly Strongly Disagree	I gain access to a live person quickly N/A
I am routed directly to the proper person	I am routed directly to the proper person Strongly Agree	I am routed directly to the proper person Agree	I am routed directly to the proper person Neutral	I am routed directly to the proper person Disagree	I am routed directly to the proper person Strongly Disagree	I am routed directly to the proper person N/A
I am given a clear explanation	I am given a clear explanation Strongly Agree	I am given a clear explanation Agree	I am given a clear explanation Neutral	I am given a clear explanation Disagree	I am given a clear explanation Strongly Disagree	I am given a clear explanation N/A
I am treated in a professional manner	I am treated in a professional manner Strongly Agree	I am treated in a professional manner Agree	I am treated in a professional manner Neutral	I am treated in a professional manner Disagree	I am treated in a professional manner Strongly Disagree	I am treated in a professional manner N/A
Staff members respond to my telephone request promptly	Staff members respond to my telephone request promptly Strongly Agree	Staff members respond to my telephone request promptly Agree	Staff members respond to my telephone request promptly Neutral	Staff members respond to my telephone request promptly Disagree	Staff members respond to my telephone request promptly Strongly Disagree	Staff members respond to my telephone request promptly N/A

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* 4. If you have attended a workshop or presentation by a CAC staff member, please respond regarding your overall experience with the following:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Workshop was well organized	Workshop was well organized Strongly Agree	Workshop was well organized Agree	Workshop was well organized Neutral	Workshop was well organized Disagree	Workshop was well organized Strongly Disagree	Workshop was well organized N/A
Workshop presenters were knowledgeable and professional	Workshop presenters were knowledgeable and professional Strongly Agree	Workshop presenters were knowledgeable and professional Agree	Workshop presenters were knowledgeable and professional Neutral	Workshop presenters were knowledgeable and professional Disagree	Workshop presenters were knowledgeable and professional Strongly Disagree	Workshop presenters were knowledgeable and professional N/A
Workshop materials are professional and appropriate	Workshop materials are professional and appropriate Strongly Agree	Workshop materials are professional and appropriate Agree	Workshop materials are professional and appropriate Neutral	Workshop materials are professional and appropriate Disagree	Workshop materials are professional and appropriate Strongly Disagree	Workshop materials are professional and appropriate N/A
Information prior to the workshop is complete and received in a timely fashion	Information prior to the workshop is complete and received in a timely fashion Strongly Agree	Information prior to the workshop is complete and received in a timely fashion Agree	Information prior to the workshop is complete and received in a timely fashion Neutral	Information prior to the workshop is complete and received in a timely fashion Disagree	Information prior to the workshop is complete and received in a timely fashion Strongly Disagree	Information prior to the workshop is complete and received in a timely fashion N/A

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* 5. Regarding contact with CAC staff in general, please respond regarding your overall experience with the following:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
CAC staff members treat me with respect	CAC staff members treat me with respect Strongly Agree	CAC staff members treat me with respect Agree	CAC staff members treat me with respect Neutral	CAC staff members treat me with respect Disagree	CAC staff members treat me with respect Strongly Disagree	CAC staff members treat me with respect N/A
CAC staff members demonstrate a willingness to assist	CAC staff members demonstrate a willingness to assist Strongly Agree	CAC staff members demonstrate a willingness to assist Agree	CAC staff members demonstrate a willingness to assist Neutral	CAC staff members demonstrate a willingness to assist Disagree	CAC staff members demonstrate a willingness to assist Strongly Disagree	CAC staff members demonstrate a willingness to assist N/A
CAC staff members respond to my email requests promptly	CAC staff members respond to my email requests promptly Strongly Agree	CAC staff members respond to my email requests promptly Agree	CAC staff members respond to my email requests promptly Neutral	CAC staff members respond to my email requests promptly Disagree	CAC staff members respond to my email requests promptly Strongly Disagree	CAC staff members respond to my email requests promptly N/A
CAC staff provides thorough and accurate information	CAC staff provides thorough and accurate information Strongly Agree	CAC staff provides thorough and accurate information Agree	CAC staff provides thorough and accurate information Neutral	CAC staff provides thorough and accurate information Disagree	CAC staff provides thorough and accurate information Strongly Disagree	CAC staff provides thorough and accurate information N/A

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* 6. Please respond to the following questions regarding your overall experience with CAC printed information:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Printed information is available by request	Printed information is available by request Strongly Agree	Printed information is available by request Agree	Printed information is available by request Neutral	Printed information is available by request Disagree	Printed information is available by request Strongly Disagree	Printed information is available by request N/A
Printed information is accurate	Printed information is accurate Strongly Agree	Printed information is accurate Agree	Printed information is accurate Neutral	Printed information is accurate Disagree	Printed information is accurate Strongly Disagree	Printed information is accurate N/A
Printed information is understandable	Printed information is understandable Strongly Agree	Printed information is understandable Agree	Printed information is understandable Neutral	Printed information is understandable Disagree	Printed information is understandable Strongly Disagree	Printed information is understandable N/A

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* 7. Overall satisfaction with CAC:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Overall, I am satisfied with my contact with CAC staff	Overall, I am satisfied with my contact with CAC staff Strongly Agree	Overall, I am satisfied with my contact with CAC staff Agree	Overall, I am satisfied with my contact with CAC staff Neutral	Overall, I am satisfied with my contact with CAC staff Disagree	Overall, I am satisfied with my contact with CAC staff Strongly Disagree	Overall, I am satisfied with my contact with CAC staff N/A

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* 8. Have you visited the CAC website?

Yes

No

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* 9. Please respond to the following questions regarding your experience with the CAC website: (These questions refers to the CAC website, not the ODCTE website in general)

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
The CAC website is easy to locate	The CAC website is easy to locate Strongly Agree	The CAC website is easy to locate Agree	The CAC website is easy to locate Neutral	The CAC website is easy to locate Disagree	The CAC website is easy to locate Strongly Disagree	The CAC website is easy to locate N/A
It is easy to find information I need on the website	It is easy to find information I need on the website Strongly Agree	It is easy to find information I need on the website Agree	It is easy to find information I need on the website Neutral	It is easy to find information I need on the website Disagree	It is easy to find information I need on the website Strongly Disagree	It is easy to find information I need on the website N/A
The information on the website is easy to understand	The information on the website is easy to understand Strongly Agree	The information on the website is easy to understand Agree	The information on the website is easy to understand Neutral	The information on the website is easy to understand Disagree	The information on the website is easy to understand Strongly Disagree	The information on the website is easy to understand N/A
Updated information on the website is easy to identify	Updated information on the website is easy to identify Strongly Agree	Updated information on the website is easy to identify Agree	Updated information on the website is easy to identify Neutral	Updated information on the website is easy to identify Disagree	Updated information on the website is easy to identify Strongly Disagree	Updated information on the website is easy to identify N/A
Services are easy to find on the website	Services are easy to find on the website Strongly Agree	Services are easy to find on the website Agree	Services are easy to find on the website Neutral	Services are easy to find on the website Disagree	Services are easy to find on the website Strongly Disagree	Services are easy to find on the website N/A
Programs are easy to find on the website	Programs are easy to find on the website Strongly Agree	Programs are easy to find on the website Agree	Programs are easy to find on the website Neutral	Programs are easy to find on the website Disagree	Programs are easy to find on the website Strongly Disagree	Programs are easy to find on the website N/A
I am able to find clear information on how to contact CAC staff	I am able to find clear information on how to contact CAC staff Strongly Agree	I am able to find clear information on how to contact CAC staff Agree	I am able to find clear information on how to contact CAC staff Neutral	I am able to find clear information on how to contact CAC staff Disagree	I am able to find clear information on how to contact CAC staff Strongly Disagree	I am able to find clear information on how to contact CAC staff N/A
I am satisfied with the content quality	I am satisfied with the content quality Strongly Agree	I am satisfied with the content quality Agree	I am satisfied with the content quality Neutral	I am satisfied with the content quality Disagree	I am satisfied with the content quality Strongly Disagree	I am satisfied with the content quality N/A
The overall organization of the website makes it easy to locate what I am looking for	The overall organization of the website makes it easy to locate what I am looking for Strongly Agree	The overall organization of the website makes it easy to locate what I am looking for Agree	The overall organization of the website makes it easy to locate what I am looking for Neutral	The overall organization of the website makes it easy to locate what I am looking for Disagree	The overall organization of the website makes it easy to locate what I am looking for Strongly Disagree	The overall organization of the website makes it easy to locate what I am looking for N/A
My visits to the website meet my needs	My visits to the website meet my needs Strongly Agree	My visits to the website meet my needs Agree	My visits to the website meet my needs Neutral	My visits to the website meet my needs Disagree	My visits to the website meet my needs Strongly Disagree	My visits to the website meet my needs N/A