Survey

Have you recently visited our site? The CABA website has been updated regularly over the past few years, so it is important that we ascertain your views on our current website.

How easy was it to navigate your way around the website?

How easy was it to navigate your way around the website? Very Easy

Easy

Average

Difficult

Very Difficult

Following your visit to the website, are you confident that you would know the best way of contacting CABA for support, if the need arose?

Following your visit to the website, are you confident that you would know the best way of contacting CABA for support, if the need arose? Yes, the information provided was very clear

I was a little confused on the various options available *

The information was not as clear as it could have been *

* Please provide additional information here on why you felt this and how it could be improved

How would you rate your overall impression of the website?

How would you rate your overall impression of the website? Excellent

Good

Average

Needs improvement

Poor

Anecdotal evidence suggests case stories are a very effective way of promoting the‘real life’ situations of those we support. Do you agree with this statement?

Anecdotal evidence suggests case stories are a very effective way of promoting the‘real life’ situations of those we support. Do you agree with this statement? Yes, the use of case stories is very effective

No, I do not agree that using case stories are the most effective way to promote the work of the charity

Do you feel there are gaps in the range of information provided on the website?

Do you feel there are gaps in the range of information provided on the website? Yes

If Yes, what additional information would you find useful?

Is there any part of the current website that you feel doesn't particularly add value?

Is there any part of the current website that you feel doesn't particularly add value? Yes

If Yes, please specify

The range of facilities now available on websites differs considerably – from very basic to very interactive. Do you feel that by providing a more interactive website it would enhance it?

The range of facilities now available on websites differs considerably – from very basic to very interactive. Do you feel that by providing a more interactive website it would enhance it? Yes

Please provide examples of additional features you feel may be useful to include

Below are a number of features available on other sites, please indicate how useful you feel they may be for inclusion on the CABA website?

	Very Useful	Useful	Possibly Useful	Not at all Useful
Blogs	Below are a number of features available on other sites, please indicate how useful you feel they may be for inclusion on the CABA website? Blogs Very Useful	Blogs Useful	Blogs Possibly Useful	Blogs Not at all Useful
Video	Video Very Useful	Video Useful	Video Possibly Useful	Video Not at all Useful
On-line Application	On-line Application Very Useful	On-line Application Useful	On-line Application Possibly Useful	On-line Application Not at all Useful
RSS Feed	RSS Feed Very Useful	RSS Feed Useful	RSS Feed Possibly Useful	RSS Feed Not at all Useful
On-line Chat Forums	On-line Chat Forums Very Useful	On-line Chat Forums Useful	On-line Chat Forums Possibly Useful	On-line Chat Forums Not at all Useful
Q&A	Q&A Very Useful	Q&A Useful	Q&A Possibly Useful	Q&A Not at all Useful

General information to help us analyse our results:

Prior to visiting our website today, have you any previous experience of using the CABA website?

General information to help us analyse our results: Prior to visiting our website today, have you any previous experience of using the CABA website? No, I have never visited the CABA website before

Yes, I have visited the website once before

Yes, I have visited the website on a few occasions

Yes, I have visited the website on three or more occasions

Are you likely to visit the CABA website again in the future?

Are you likely to visit the CABA website again in the future? Yes

Maybe

Please give reasons for your answer:

Any additional comments

Age

Gender

Country:

Please tick all that apply, I am:

Please tick all that apply, I am: An ICAEW Member

A volunteer

The spouse/partner of an ICAEW member

A beneficiary

Other (please specify)

Could we contact you again with a follow up questionnaire? In particular, to ascertain your views on any additional features we may consider introducing on the CABA website, as a direct result of this first piece of research.

Could we contact you again with a follow up questionnaire? In particular, to ascertain your views on any additional features we may consider introducing on the CABA website, as a direct result of this first piece of research. Yes

I was happy to assist on this occasion but would rather not be contacted again at this time

If Yes, please give your email address below:

Thank you for taking the time to complete this survey. Your valuable contribution will assist us with the development and improvement of our services.

If you have any questions regarding this questionnaire, please contact Janette Morris on +44(0)1788 556369 or e-mail janettem@caba.org.uk.

CABA Website Review