Lawyer Referral Service Client Survey
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Thank you for using the Lawyer Referral Service, a public service of the NH Bar Association. Your feedback will help us improve our service to you and the community. Your comments will not be shared with the attorney without your permission.
1
. Reference Number:
Reference Number:
(The first five digits found on the bottom left corner of your referral form. If your referral was obtained through email, the number is at the top.)
2
. Your Name:
Your Name:
(Only needed if you cannot find your reference number.)
*
3
. Name of the lawyer you were referred to:
Name of the lawyer you were referred to:
4
. Did you speak to the LRS-referred lawyer about your legal problem?
Did you speak to the LRS-referred lawyer about your legal problem?
Yes
No
5
. If no, was it because:
If no, was it because:
The information provided by the referral service was all I needed at this time
I changed my mind
The lawyer you referred did not return my calls
The problem was resolved another way
Other (please explain)
6
. If you met or spoke with the LRS-referred lawyer:
Yes
No
Did you feel welcome the first time you walked into the office?
*
If you met or spoke with the LRS-referred lawyer: Did you feel welcome the first time you walked into the office? Yes
Did you feel welcome the first time you walked into the office? No
Did the lawyer listen to everything you wanted to say?
Did the lawyer listen to everything you wanted to say? Yes
Did the lawyer listen to everything you wanted to say? No
Did the lawyer ask you what you goals were?
Did the lawyer ask you what you goals were? Yes
Did the lawyer ask you what you goals were? No
Tell you how long the process would take?
Tell you how long the process would take? Yes
Tell you how long the process would take? No
Tell you how fees would be charged?
Tell you how fees would be charged? Yes
Tell you how fees would be charged? No
Estimate your total bill?
Estimate your total bill? Yes
Estimate your total bill? No
7
. Did you hire the lawyer for services beyond the initial consultation?
Yes
No - My issue was resolved through the initial consultation
No - The lawyer did not handle my type of case
No - The lawyer referred me to another law firm
No - I could not afford the lawyer's fees
No - I did not feel this lawyer was right for my case
Did you hire the lawyer for services beyond the initial consultation?
Other (please specify)
8
. If hired, what was the fee agreement?
If hired, what was the fee agreement?
Contingency
Hourly Rate
Flat Fee
Deferred billing
Unbundled Representation
9
. If applicable, what is the hourly rate or flat fee?
If applicable, what is the hourly rate or flat fee?
10
. How much have you paid
this lawyer
for legal services so far?
How much have you paid
this lawyer
for legal services so far?
11
. Does this lawyer:
Yes
No
Keep you informed of developments?
*
Does this lawyer: Keep you informed of developments? Yes
Keep you informed of developments? No
Promptly respond to your requests, including returning you phone calls?
Promptly respond to your requests, including returning you phone calls? Yes
Promptly respond to your requests, including returning you phone calls? No
Obtain your input and approval on the course of action?
Obtain your input and approval on the course of action? Yes
Obtain your input and approval on the course of action? No
*
12
. May we send a copy of your comments to the lawyer?
May we send a copy of your comments to the lawyer?
Yes
No
13
. My suggestions for improving the Lawyer Referral Service or other comments:
My suggestions for improving the Lawyer Referral Service or other comments:
Thank you for taking the time to share your experience with the Lawyer Referral Service. Your comments will assist LRS with improving the service.
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