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Customer Service Survey
Quinovic Viaduct would like to provide its clients (tenants) with the most optimal service experience possible.
We hope you had a great stay at your accommodation.
In order to better respond to our clients wishes, we would be grateful if you would complete this survey, with the objective of using your feedback as a way of improving our service, and the quality of the accommodation.
Do you feel your booking request was answered in a timely manner?
Do you feel your booking request was answered in a timely manner?
Yes
No
Additional comment
How do you feel about the overall knowledge of the people handling your booking? (Scale 1-5 with 1 not being knowledgeable and 5 being extremely knowledgable.)
How do you feel about the overall knowledge of the people handling your booking? (Scale 1-5 with 1 not being knowledgeable and 5 being extremely knowledgable.)
1 = Not Knowledgeable
2
3 = Neutral
4
5 = Extremely Knowledgeable
Was the apartment/townhouse booked, good value for the amount you paid?
Was the apartment/townhouse booked, good value for the amount you paid?
Yes
No
All our Apartments/Townhouses are privately owned, therefore each has its own unique character. It is our mission to ensure we represent quality properties. How could this property be improved?
All our Apartments/Townhouses are privately owned, therefore each has its own unique character. It is our mission to ensure we represent quality properties. How could this property be improved?
Please, rate the overall cleanliness of my accommodation, on a scale of 1 to 5 with 1 being extremely dissatisfied and 5 being highly satisfied.
Please, rate the overall cleanliness of my accommodation, on a scale of 1 to 5 with 1 being extremely dissatisfied and 5 being highly satisfied.
1 = Extremely Dissatisfied
2
3 = Neutral
4
5 = Highly Satisfied
Were you provided with the information that you need to fully understand your choice of apartment/townhouse?
Were you provided with the information that you need to fully understand your choice of apartment/townhouse?
Yes
No
We are always looking at how we grow our client/tenant customer base would you refer Quinovic Viaduct?
We are always looking at how we grow our client/tenant customer base would you refer Quinovic Viaduct?
Yes
No
Referral, Please contact
Please list three things that Quinovic Viaduct and its staff could improve in order to improve our service to you?(i.e. product availability, delivery of service, pricing, location of properties, etc.)
Please list three things that Quinovic Viaduct and its staff could improve in order to improve our service to you?(i.e. product availability, delivery of service, pricing, location of properties, etc.)
How did you find out about our service?
How did you find out about our service?
Referral from a friend
Looked in the White pages
Found you thru an internet search
Repeat Customer
Looked in the Yellow pages
Book by a Travel Agent
Book by my Personal Assistant
Other
Other (please specify)
Please detail any additional information that we need to be aware of.
Please detail any additional information that we need to be aware of.
Please supply the following information:
These information will be treated strictly confidentially.
Name:
Email:
Accommodation Booked:
Arrival Date:
Departure Date:
Please supply the following information: These information will be treated strictly confidentially. Name: Email: Accommodation Booked: Arrival Date: Departure Date:
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