Junction Eleven Questionnaire - Existing client

We value our clients, so we're constantly striving to improve your experience of Junction Eleven.

As we are rapidly expanding in all areas, we were hoping you wouldn't mind taking a moment to feedback and tell us what your last experience was like.

With thanks,
The Junction Eleven team

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* 1. Which Junction Eleven service/s have you recently used?

Studio Hire

Photography

Shoot Production

Retouching

CGI

Film

Digital Asset Management

Design and Print

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* 2. Please rate whichever are applicable from the following:

	Excellent	Good	Average	Poor	Very poor
Booking/briefing process	Booking/briefing process Excellent	Booking/briefing process Good	Booking/briefing process Average	Booking/briefing process Poor	Booking/briefing process Very poor
Studios - condition, quality, production area, access	Studios - condition, quality, production area, access Excellent	Studios - condition, quality, production area, access Good	Studios - condition, quality, production area, access Average	Studios - condition, quality, production area, access Poor	Studios - condition, quality, production area, access Very poor
Catering - breakfast, lunch & in-studio refreshments	Catering - breakfast, lunch & in-studio refreshments Excellent	Catering - breakfast, lunch & in-studio refreshments Good	Catering - breakfast, lunch & in-studio refreshments Average	Catering - breakfast, lunch & in-studio refreshments Poor	Catering - breakfast, lunch & in-studio refreshments Very poor
Customer service from J11 team	Customer service from J11 team Excellent	Customer service from J11 team Good	Customer service from J11 team Average	Customer service from J11 team Poor	Customer service from J11 team Very poor
Project management support	Project management support Excellent	Project management support Good	Project management support Average	Project management support Poor	Project management support Very poor
Project turnaround (from briefing to delivery)	Project turnaround (from briefing to delivery) Excellent	Project turnaround (from briefing to delivery) Good	Project turnaround (from briefing to delivery) Average	Project turnaround (from briefing to delivery) Poor	Project turnaround (from briefing to delivery) Very poor
Quality of work	Quality of work Excellent	Quality of work Good	Quality of work Average	Quality of work Poor	Quality of work Very poor
Cost	Cost Excellent	Cost Good	Cost Average	Cost Poor	Cost Very poor

Any specific comments

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* 3. Would you consider using us again?
If yes, how frequently? (we can offer discounted rates for volume work)

Yes

Maybe

Please provide details

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* 4. Would you recommend Junction Eleven to others?

Yes

Maybe

Please provide details

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* 5. Please let us know if you’d like to receive information on any of our other services:

Studio Hire (2 x large infinity coves, buck cove, black studio)

Digital Asset Management (store, share, search and download)

Film (storyboarding, directing, shooting and editing)

Photorealistic CGI (stills and animation)

Shoot Production (set build, sourcing talent, location houses, props and stylists)

Retouching (technical and creative)

Design and Print (concept creation, art direction, artworking, print buying)

Photography (studio and location)

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* 6. Finally, please give us any comments or recommendations you may have for how we can improve our facilities and services

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* 7. Your details

Name:

Company:

Email Address:

Question Title

* 1. Which Junction Eleven service/s have you recently used?

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* 2. Please rate whichever are applicable from the following:

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* 3. Would you consider using us again? If yes, how frequently? (we can offer discounted rates for volume work)

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* 4. Would you recommend Junction Eleven to others?

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* 5. Please let us know if you’d like to receive information on any of our other services:

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* 6. Finally, please give us any comments or recommendations you may have for how we can improve our facilities and services

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* 7. Your details

* 3. Would you consider using us again?
If yes, how frequently? (we can offer discounted rates for volume work)