Chamber Satisfaction
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1. Overall satisfaction and communication

1. What were your primary reasons for joining the chamber?

What were your primary reasons for joining the chamber? Professional Development (education)

Networking Programs

Credibility

Community Involvement

Insurance Discounts

2. Rate our current member benefits.

	Best	Good	Average	Unsatisfactory
Networking Opportunities	*Rate our current member benefits. Networking Opportunities Best	Networking Opportunities Good	Networking Opportunities Average	Networking Opportunities Unsatisfactory
Professional Development	Professional Development Best	Professional Development Good	Professional Development Average	Professional Development Unsatisfactory
Community Profile	Community Profile Best	Community Profile Good	Community Profile Average	Community Profile Unsatisfactory
New Resident Welcome Program	New Resident Welcome Program Best	New Resident Welcome Program Good	New Resident Welcome Program Average	New Resident Welcome Program Unsatisfactory
Marketing Opportunities (exposure in the community and to other members)	Marketing Opportunities (exposure in the community and to other members) Best	Marketing Opportunities (exposure in the community and to other members) Good	Marketing Opportunities (exposure in the community and to other members) Average	Marketing Opportunities (exposure in the community and to other members) Unsatisfactory
Insurance	Insurance Best	Insurance Good	Insurance Average	Insurance Unsatisfactory

Comments (please specify)

3. How often would you like to receive communication from the Chamber

How often would you like to receive communication from the Chamber Whenever there is news

Once a week

Once every two weeks

Once a month

4. Please rate the importance of each Chamber marketing piece for your business:

	Very Important	Nice to have	Neutral	Unimportant
The Center Line (quarterly newsletter in the Advance)	*Please rate the importance of each Chamber marketing piece for your business: The Center Line (quarterly newsletter in the Advance) Very Important	The Center Line (quarterly newsletter in the Advance) Nice to have	The Center Line (quarterly newsletter in the Advance) Neutral	The Center Line (quarterly newsletter in the Advance) Unimportant
Community Profile	Community Profile Very Important	Community Profile Nice to have	Community Profile Neutral	Community Profile Unimportant
Sponsorship Opportunities	Sponsorship Opportunities Very Important	Sponsorship Opportunities Nice to have	Sponsorship Opportunities Neutral	Sponsorship Opportunities Unimportant
Free Member Mailing Lists	Free Member Mailing Lists Very Important	Free Member Mailing Lists Nice to have	Free Member Mailing Lists Neutral	Free Member Mailing Lists Unimportant
Chamber Member Referrals	Chamber Member Referrals Very Important	Chamber Member Referrals Nice to have	Chamber Member Referrals Neutral	Chamber Member Referrals Unimportant

Comments (please specify)

5. Would you like to see any new marketing pieces available? (check all that apply)

Would you like to see any new marketing pieces available? (check all that apply) Member-to-member discounts

A brochure about the Chamber for business collegues

Website Link

Social media presence (Facebook, LinkedIn, Twitter, web blog)

Metro-South Bulletin (Byron Center, Cutlerville-Gaines, Hudsonville, Grandville-Jenison, Wyoming-Kentwood, Wayland)

Other

Other (please specify)

6. What is your preferred means of communication with the Chamber?

What is your preferred means of communication with the Chamber? Monthly email

Weekly email

Website Updates

Personal Phone Call

Postcard/Letter

7. How often do you visit the Chamber website?

How often do you visit the Chamber website? A few times a week

Once a week

Once a month

Less than once a month

Never

Other (please specify)

8. For what purpose do you use the Chamber website? (check all that apply)

For what purpose do you use the Chamber website? (check all that apply) Calendar of Events

Member Listing

Newsletter

Contact Information

Application forms

Event information

Other

Other (please specify)

9. What features would you like to see added to the Chamber website to better serve you?

What features would you like to see added to the Chamber website to better serve you? Volunteer Opportunities

Job Postings

Coupons

Advertising

Blog by board members

Link to my business website

No changes needed

Other

Other (please specify)

10. How satisfied are you with the goals and direction of the Chamber?

	Very Satisfied	Satisfied	Somewhat dissatisfied	Very Dissatisfied
Helping Members develop valuable business relationships	*How satisfied are you with the goals and direction of the Chamber? Helping Members develop valuable business relationships Very Satisfied	Helping Members develop valuable business relationships Satisfied	Helping Members develop valuable business relationships Somewhat dissatisfied	Helping Members develop valuable business relationships Very Dissatisfied
Helping members to gain success through networking, education, marketing and other services	Helping members to gain success through networking, education, marketing and other services Very Satisfied	Helping members to gain success through networking, education, marketing and other services Satisfied	Helping members to gain success through networking, education, marketing and other services Somewhat dissatisfied	Helping members to gain success through networking, education, marketing and other services Very Dissatisfied
Serving as a valuable resource for referrals	Serving as a valuable resource for referrals Very Satisfied	Serving as a valuable resource for referrals Satisfied	Serving as a valuable resource for referrals Somewhat dissatisfied	Serving as a valuable resource for referrals Very Dissatisfied
Providing credibility to members by being a highly respected organization in Byron Center	Providing credibility to members by being a highly respected organization in Byron Center Very Satisfied	Providing credibility to members by being a highly respected organization in Byron Center Satisfied	Providing credibility to members by being a highly respected organization in Byron Center Somewhat dissatisfied	Providing credibility to members by being a highly respected organization in Byron Center Very Dissatisfied
Serving members as a wise investment to develop and grow their business	Serving members as a wise investment to develop and grow their business Very Satisfied	Serving members as a wise investment to develop and grow their business Satisfied	Serving members as a wise investment to develop and grow their business Somewhat dissatisfied	Serving members as a wise investment to develop and grow their business Very Dissatisfied
Current direction of the Chamber	Current direction of the Chamber Very Satisfied	Current direction of the Chamber Satisfied	Current direction of the Chamber Somewhat dissatisfied	Current direction of the Chamber Very Dissatisfied
Current leadership of the Chamber	Current leadership of the Chamber Very Satisfied	Current leadership of the Chamber Satisfied	Current leadership of the Chamber Somewhat dissatisfied	Current leadership of the Chamber Very Dissatisfied

Comments (please specify)

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Chamber SatisfactionExit this survey

1. Overall satisfaction and communication

1. What were your primary reasons for joining the chamber?

2. Rate our current member benefits.

3. How often would you like to receive communication from the Chamber

4. Please rate the importance of each Chamber marketing piece for your business:

5. Would you like to see any new marketing pieces available? (check all that apply)

6. What is your preferred means of communication with the Chamber?

7. How often do you visit the Chamber website?

8. For what purpose do you use the Chamber website? (check all that apply)

9. What features would you like to see added to the Chamber website to better serve you?

10. How satisfied are you with the goals and direction of the Chamber?

Chamber Satisfaction
Exit this survey