Business Rates Customer Satisfaction Survey 2011
 

Business Rates Customer Satisfaction Survey

 
Looking after our customers is very important to Rotherham Council and we are constantly looking for ways to enhance the service that we provide. We fully recognise that the only way we can do this is to ask our customers what they need, really listen to their feedback and act promptly to make the appropriate changes and improvements.

We are committed to undertaking customer satisfaction questionnaires on a regular basis to ensure that we meet our customer needs and to identify any areas that our customers feel could be improved.

We would be grateful if you could take time to complete this questionnaire. The survey is entirely anonymous and your responses will be completely confidential.

This survey is conducted annually and results of the survey will be displayed on the Council's website. You will be able to find the results at www.rotherham.gov.uk/performance

If you want to complete the survey on line. Please use the link below:
http://www.surveymonkey.com/s/BusinessRatesSatisfaction2010

If you would like further information on this survey please contact Rachel O'Neil at rachel.oneil@rotherham.gov.uk or by telephoning 01709 254530.

If you would like us to contact you to discuss your responses in more detail, please provide your name and a contact email address or telephone number.

Thank you for participating in this survey.

Rachel O’Neil
Customer Access Manager
Rotherham Metropolitan Borough Council

1. Please tell us how you accessed the Business Rates Service in the last 6 months.
Please mark all the boxes that apply with X

2. How do you prefer to be contacted by service providers?

3. Are you aware that the Council offers a free email service, which can let you know about news and events in the area and tell you about changes we may need to make to services (eg bin collection changes or school closures).
You can register for this service at www.rotherham.gov.uk/sign-up or by providing your full name and email address and we will send the link to you to so you can register with the service.

4. Please tick a box, telling us how satisfied you are with each of the areas listed below. 1 being very dissatisfied and 10 being very satisfied.

 12345678910
Ease of contact
Speed of service
Suitability of opening hours
Professionalism of staff
Helpfulness of staff
Usefulness of information
Clarity of information
Delivering promises and commitments
Suitability of premises
I was treated fairly
I was confident that the information given to me was accurate
Information was accessible (including arranging access to information in the correct format)

5. Based on your experience, how satisfied are you with your service experience of the Business Rates Service?

6. Please incate what type of business you are